Upon arrival, we had to sweep the kitchen becaue of the debris that was left, vacuum the living room and the bedrooms because we found a Valium pill by the bedpost, and finish two loads of laundry left by the cleaning crew. We had little children with us that if they would have found the pill and taken it would have caused a huge liability. There was no napkins or paper towels so we went without until we went to the store the next day. We cooked every meal there and for every meal had to fan the smoke detector because it went off every time. One of the king-sized bedrooms had awful heating and we had to continually have it on because it was real cold in there. Upon waiting for our refund, the owner never communicated that we would not be receiving it all back. We ended up getting charged for an extra 3 people (toddlers under the age of 3) and we got charged for extra towels we used which doesn't make sense because we did the previous occupants two loads. We also washed almost all the towels prior to leaving, with our own detergent. The owner indicated that no matter age that it still was extra people, which is crazy when normal places around don't charge for children of those ages. They don't use any more of anything, they were in diapers, took showers with parents, slept with parents, didn't create a mess or stain anything, etc. He could have overlooked the ages but said that the insurance company said to charge....does the insurance company get the money he charged us then? As I stated to the owner, if Disneyland, nor the SHARC would charge for that age, why would he? His repsonse was "I'm not the SHARC or Disneyland....which yes is correct but I think is a jerk response. I think that even if we had no toddlers, we still would have gotten charged for something so please BEWARE of this rental and getting charged for ludicrous things.