Owner's Response: These people were a mess... 1. I did have a new pest control company come out and spray again. You can NOT use a spray from the store and expect it to get rid of cockroaches, in fact, that spray ends up repelling the bugs and undoes all of the work that a professional has just done to lure the bugs to the poison. 2. You called me to take a look at the double towel rack that had 1 loose anchor out of the 8 that attaches to the wall. The towel rack was not "broken" and had a stack of towels on it, it wasn't falling off the wall or hindered by the one loose anchor. You said that you wanted to let me know that “you didn’t do it” which leads me to... 3. When I showed up to look at the towel rack, you came to the sliding glass door and couldn’t open it and were tugging on it because…wait for it …because… it was locked. It obviously COULD lock, but in order to open it, you just needed to move the lever up for unlocked and down for locked. The next day I had called to have it "fixed" and there was nothing that maintenance needed to fix, because there was nothing wrong with it. 4. You called to say that you had locked yourself out of the house. To me, this usually means that you don’t have a key. I was out of town, but had the maid service stop what they were doing for other homeowners to come and let you in. When they arrived, you had already figured out how to unlock the door with your key, but failed to call me back, so I wouldn’t have to inconvenience the maid service. I found this to be rude. Those same keys have been used and are still used today to lock and unlock the door for this rental. 5. Your Mother said she didn’t know what happened to the coffee pot, but after several uses that it is just stopped working. I bought a new one and replaced it. After all of these trips over to this rental and doing everything I possibly could, yes, then I bought everyone dinner. I noticed what you DIDN’T say in your comments about how you called to say that your daughter had lost and left her watch/phone and that GPS was showing that it was still at the rental. I went to the house at 10:30pm that night and inconvenienced some other guests that were now staying there and went to every room while you tried calling the phone over and over. I ended up finding it in the outside dumpster in a small bathroom trash bag within the large bags of trash. I retrieved it, insured it and mailed it the next morning and never heard a word from you. Extremely rude.