Sol Duc Serenity - River Front- Hot Tub - Olympic National Park

Thank you for taking the time to share your feedback. We’re glad you enjoyed the property’s location, furnishings, and fireplace, but we’re truly sorry that several issues affected your stay. We sincerely apologize for the incorrect door code that was initially sent. We understand how frustrating that must have been, especially with limited cell service. We have since updated our processes to ensure guests receive the correct access information before arrival. We’re also sorry about the towels still being in the dryer and the spiders you encountered. As a cabin in the Olympic Peninsula, the occasional spider can find its way inside despite regular pest treatments, but our cleaning procedures have been reinforced to help prevent this. We have also updated all of our internet instructions after installing new Starlink service, which now provides much faster and more reliable internet than what was available during your stay. Thank you as well for the suggestion regarding the deck chairs. We appreciate thoughtful feedback like yours as we continue making improvements for future guests. We regret that your experience did not meet your expectations, and we appreciate you giving us the opportunity to learn and improve.