2 BR @ Phoenix VII - 4th Floor - Click for a FREE Night!

I'm writing this review for informational purposes. The unit itself was really great - just as described, very nice, and as it looks in the photos. Everything was in working order. But there is definitely some information I felt I should have had beforehand. For instance, the unit is non-smoking, which is what I wanted, but smoking on the balcony is not permitted and if anyone is caught smoking, management will apparently charge a $250 fine. So be careful if you plan on having guests and make sure everyone knows the rules! We had to stay vigilant and post signs in case someone stopped by that didn't know the many rules (as we did not when we booked the property). Also, you receive only 2 keys - real keys, not card keys - and if you lose one, that's another $50 charge. Although this condo has something of a hotel feel, along with hotel rules, you do not get hotel perks - you can get fresh towels, for another fee. Dishes must be washed (of course), so if you plan on cooking you should bring dish soap - they leave you one packet of courtesy dishwashing detergent, but that's it. No cleaning supplies whatsoever, so you should probably bring those too because you're expected to clean, but they don't provide anything with which to clean. I recommend bringing toilet paper, paper towels, laundry detergent, garbage bags, basically everything you may possibly need to keep things clean because nothing is provided but a "starter set" with 1 garbage bag, roll of paper towels, and 1 roll of toilet paper per bathroom. The balcony is a nice size, but there is no privacy - the balconies of the units on either side practically abut it - good morning, neighbors! They also require that the temperature remain on 75 or higher. These things are all mostly fine, I just wish I had known before arriving. Might have affected my choice of where to stay. Bottom line: the property is in a great location, the unit is really nice, but there were a lot of unhappy surprises/rules upon arrival. I would just prefer more communication. This place is not like other properties on VRBO that are managed by the owners. It had too much of a hotel feel for me, which is what I try to avoid by booking on VRBO. We had an amazing vacation, everyone followed all of the rules, and we were able to get out and get what we needed to leave the place as we found it. I just wanted to let others know what to expect since I felt a little blindsided at times.