Prime Downtown Oasis — 3BR/3.5BA, Sleeps 10, ~1 Mile to River Walk, Pet-Friendly

From the Owner: "Thank you, Linda, for your review. You are right, the property's location is very convenient for accessing San Antonio's major attractions."

Thank you for taking the time to share your feedback, Emily. We're glad to hear that you found the property clean, as pictured, and in a convenient location for driving to attractions. We are sorry to hear about your experience with the temperature and lighting during your stay. The home was built in 2023 and each room is equipped with its own split AC system, which is a newer and more energy-efficient system than traditional central air. We were not aware that you were experiencing any cooling concerns during your stay, as we did not receive a message about the AC at the time. We only became aware of this issue after reading your review, and we will certainly inspect the systems to ensure everything is functioning properly. We also appreciate you bringing the curtains and nighttime lighting to our attention. We will review this and look for ways to improve the comfort of our guests. Thank you again for your feedback.

Hi Shirly, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We haven’t received similar comments about odor in the kids’ room, but we’ve asked our cleaning team to take a closer look to make sure everything’s in great shape- We’re sorry to hear the furniture didn’t meet your expectations—everything is sourced from a highly rated local store and selected with guest comfort and durability in mind. We’ll check for any pieces that may need to be replaced- Parking instructions were sent before check-in, but it looks like you parked at a private lot next door that isn’t affiliated with the home. We did our best to assist, even though it was out of our control- It seems the review may have been written in frustration, especially since you later tried to remove it, but we’re confident the home reflects the quality and care we provide for all our guestsThanks for taking the time to leave your review.