Cozy Beach Bungalow - Easy walk to beach - 3 bedrooms, pet friendly

I’m not sure where to start with this either. I just reviewed our communications and there are over 70 in the course of a 30 day stay. I did my best to address all of Marlene’s concerns - including replacing the dishwasher on a holiday-but she is clearly still not satisfied. This house is a well loved 100 year old beach cabin. We use it and love it, as do our family and friends. It is clean and well maintained but not perfect. The photos do a great job of showing the condition and style of the house. When they checked in she had some concerns with cleanliness which I was happy to address but she indicated that she simply wanted to let me know. I met her and she seemed to be enjoying her stay and then writes a scathing review after the fact- such a bummer. We take hosting very seriously and work hard to provide a well priced beach house for families to enjoy our beautiful town. The water quality is safe for drinking but tastes like beach water. The mattress is 3 years old and has a waterproof mattress proctor. Perhaps that had a stain on it- it’s been replaced. The air filter is changed monthly in the winter, bi monthly in the summer. Washer and dryer are older but work unless you don’t clear the lint trap. The fridge had a loose shelf that I removed for repair or replacement but there are still shelves and drawers in the refrigerator. Microwave and toaster oven are fine. The house is pet friendly. I hope anyone who reads her review will contact me with any concerns.