West47 Village Escape - Steps from Subway Cafes

Thank you for your feedback. We’d like to clarify that the apartment does have a sofa, which serves as the second sleeping option and is reflected in the listing description and photos. We’re sorry if this did not meet your expectations, but the accommodation was accurately represented at the time of booking. We always aim to be transparent and are happy to assist guests when questions arise prior to arrival.

Thank you for sharing your feedback. We would like to clarify that very clear check-in instructions were sent in advance, and we were consistently responsive throughout the evening via the VRBO chat and phone. All messages and guidance are fully documented in the platform. We answered all questions promptly and worked to assist in real time. We regret the confusion and understand how stressful late-night arrival situations can feel; however, we did provide continuous support and clear directions to help locate the apartment. There was no lack of communication or concern on our side, and we remained available to assist throughout the process. We appreciate your note that the apartment itself was perfect for your daughters and always strive to improve the guest experience while maintaining transparent and responsive communication.