A Bird's Eye View Diamond Beach Condo

Needs work on customer service

Great location at end of seawall. Wonderful condo with incredible pool and lazy river.

This was a great condo! We've stayed at four in Diamond Beach and really enjoyed staying here. The furniture and beds were very comfortable. The balcony was perfectly furnished as well. This was also the only unit we have stayed in with enough trash bags, soap, and toilet paper! The little things matter!

I stayed in this rental over Memorial Day weekend. The place had not been cleaned upon my arrival at 4:00 p.m. A cleaning service was dispatched but did not arrive until 6:30 p.m. They cleaned until about 8:00 p.m., but they had to take all linens and towels to their personal residence to wash them because there was only 1 set of sheets for each bed and the washing machine in the unit was so slow it would have taken most of the night to get the washing done. At about 10:00 pm they came back and made the beds with clean sheets.

The refrigerator was not cooling and I had brought lots of things needing refrigeration. Again a repairman was dispatched and he showed up around 10:30 pm to determine that the vent at the bottom of the refrigerator had not been cleaned and the accumulated dust was keeping the cooling mechanism from working properly. He repaired that, and I moved my items from the freezer to the refrigerator which worked fine after that.

There was a leak in the air conditioning unit. That was noticed by the cleaning crew and reported to the manager, and the same repairman who fixed the refrigerator removed the air filter which was very clogged. He never made it back while I was there to replace the filter, so we spent the weekend with no filter.

Lastly, one of the 2 wooden lounge chairs on the deck was broken and not usable. The owner was unwilling to have that replaced while I was there.

On the morning of our third of four days at the unit, the water quit working. This was a system wide problem for the entire building and no fault of the owner/manager; however, by that time my family wanted to go home and did so.

The manager/owner offered a reimbursement of $250, but that did not cover the rate of even 1 night. In my opinion this unit is not worth that much money, and is risky to rent at all. There was nothing I could do when all these problems happened because as we all know these rentals are paid in advance. I hope nobody else is duped into renting this unit.

M. Hall, Houstonian

Beautiful View, lots of peace and quiet with just enough water activities to keep the grandchildren happy!