We go on an annual beach trip (3 ladies), and this one was great fun, as usual! However, we did have a few "hiccups" upon arriving on Saturday. We arrived after hours for check in, so the instructions for checking in were not extremely easy or clear. It gave us a phone number to call if we were past 5pm arriving, and when calling that number, we had to leave a message. Upon further research, found a second number, which called the answering service.... finally figured out how to obtain keys for the unit. This caused a significant delay in checking in. Once in the unit, we discovered the AC didn't work... called the maintenance line and left a message that was never returned. We spent the first night with NO AC!! Called the next morning to leave a second message for the maintenance line, and the phone call was never returned. Had to call the answering service (because it was Sunday), and was told they would have someone from maintenance to call me. Once again, did not receive a phone call from maintenance. Instead, the answering service called me back a couple hours later only to tell me that they wanted ME to troubleshoot the AC to see if I could get it to work (by resetting the breaker). Lucky for me, I have a brother who does this kind of work, because he helped me (via text) to figure out how to reset this type of breaker. Thankfully, that fixed the problem....again, with no help from maintenance themselves. In addition to the AC not working when we arrived, the floors had not been swept or mopped and had sand throughout the unit (and the bottoms of our feet were black from walking barefoot in the unit). Some of the kitchen drawers were nasty (no liners with utensils laying directly on the nastiness), and every coffee cup we took out of the cabinet was dirty. Had to wash them all before using. The furnishings and layout of the unit was great, and the view of the ocean was great, but whoever they use for cleaning does NOT do a good job of it, and the cleaning fee is wasted on them! We did report this info to the office staff, so hopefully the next guests will have a better (cleaner) unit when they arrive!