2/10 Horrible
Viajero verificado
24 de dic de 2025
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Comunicación y precisión del anuncio
Our experience at Sandpebbles was significantly different from the other guests who have left rave reviews. That said, we absolutely echo other guests' reviews when it comes to the amazing staff and the overall beauty of the house and property. Unfortunately, the positive aspects end there. We booked our trip several months ahead of time with extended family joining us in Jamaica for my mother's 70th birthday. In between our booking and our scheduled stay in December, Hurricane Melissa made landfall in October and devastated parts of Jamaica. Immediately after the storm, I reached out to the host to ask if we needed to cancel or postpone as we did not know the extent of any damage to the property and wanted to be sensitive to everyone’s needs. The host assured us we did not need to cancel or postpone and that the hurricane-related impacts to the property were minor. She assured me that these minor issues would be taken care of well before our stay in late December. However, after I made the final payment and my family had booked their flights, the host informed me days ahead of our stay that power had not been restored to the property. A generator would only be provided from 6pm to 8am daily. We still tried to make the best of it. When we arrived at the property we discovered that there was no WiFi (partially resolved the next day, after several attempts to reach the host) and no hot water, greatly impacting our experience, especially my young kids and elderly mother.
Viajero verificado
Se alojó 3 noches en diciembre de 2025
