What a disappointment this property was. This was supposed to be a relaxing holiday after selling our home in Pelican Waters. After settling in, I noticed I was having a lot of allergy type symptoms. My wife discovered the property had mold throughout. As she pulled the beds out the night of our arrival to make them she found mold on the backs and base of beds and the walls. She spent over an hour cleaning it that night. We reported the mold the next day and they sent someone to spray. I thought that may have taken care of it. We extended our stay thinking that it is was better. As my wife looked around, she found more mold in the kitchen around the windows and bathroom around the window and behind the door. The more we stayed the more I experienced allergy problems from the mold. I called to cancel my extension and get a refund. The acting agent, Judy, was condescending and sarcastic in our conversation, stating that if I was so bad that I shouldn't be staying at the property and saying also that if I was that bad that she was "surprised" they are letting me fly. After several conversations with agents (some nice) about the situation, Judy told us that they were going to repost the property for the days that we extended our stay and if they were rented she would refund us. Well, we kept checking the website and it was never reposted. My wife was disgusted after hearing my first conversation with Judy and couldn't believe how she was handling the situation (and the patronizing tone in her voice). This whole situation could have been alleviated if the agent came out to look at the property. But, she did not. She simply made us feel like we were conartists and were making a false claim. One of the questions the agent asked me about was why we continue to stay at the property if my health is so bad. We wanted to stay at this property. We just wanted a few weeks to relax and a chance to rest. We had just sold our property and were exhausted and really didn't have the energy to up and move. Plus, we shouldn't be required to. The Local Agent in Caloundra should be checking their properties to make sure they are properly cleaned and maintained. (we have pics. but are not allowed to post). What a shame that someone who should be looking out for the interest of visitors as well as the owner were not doing either. I'm sure the Local Agent office will have some comment but beware.
