Villa Saraプライベート温水プールとビリヤード台のある贅沢でモダンなファミリーヴィラ

Hi Katie. We are glad you enjoyed your stay, we were in the process of purchasing new sunbeds when you stayed and hope it didn’t impact your holiday. We now have lovely new extra large beds with cushions and we would love to welcome you back at Villa sara

Hi Lisa, I am sorry that your stay at Villa Sara did not meet your expectations. However, it is clearly stated on the website that the villa is a 15-20 minute walk into town and the size of the pool 8m x 4m is also clearly stated. Most pools in villas here are 7m x 3m or can be smaller plunge pools, so ours is relatively large by comparison. The garden is extremely large and can make the pool appear smaller. In relation to the towels, they are standard size bath and hand towel as are the beach towels. If you had spoken to our management team, they could have tried to resolve this and sourced some bigger towels for you, they are very helpful and their numbers were on the information sheets you received. I am not sure why the bed sheet did not fit properly but our management team could have arranged for it to be replaced. In regards to the ants, Lanzarote is a tropical climate and you will get the odd tiny ant come into the villa from outside, especially if food or crumbs are dropped or left laying around. Again if you had called the management team they could have sorted this for you if you felt this was a problem. I hope this did not impact your holiday too much as we pride ourselves on how clean and well equipped we keep our villa for our guests Best Wishes Sara

we are glad you enjoyed your stay at Villa Sara. We have taken your comments on board and are in the process of installing some shelving/drawers in the main bedroom, the other bedroom already have them. Im sorry you couldn't access all the channels whilst you were there, our management team would have sorted this for you quite easily. We hope to welcome you back in the future. Best wishes Sara

Thank you for your review and for your kind comments about the villa’s cleanliness and outdoor space. We’re sorry you felt the area wasn’t as peaceful as expected. For clarity, the nearby school is generally very quiet, with only the bell heard at the start and end of the day. The rubbish and recycling are only briefly noisy on scheduled collection days. We appreciate your feedback and hope to welcome you again in the future.

Hi Markus, We are glad that you enjoyed your stay and have already rebooked for next year. In regards to the glasses, we are constantly replacing them due to breakages and it is not always possible the get the same ones to match. We have replaced the two frying pans that were slightly worn and all our saucepans are stainless steel so have no coating on them. We have also replaced the coffee machine that had developed a leak. Thank you for bringing this to our attention. We look forward to welcoming you back in September 2026 Sara and David

Hi aurelie, I’m sorry if your holiday was impacted by these problems. We pride ourselves on having a home from home and strive to make sure that there is everything you would need in the villa for your stay. If there was anything we didn’t provide you could have called our management team who are always available and they would have tried to source it for you. In regards to the shower upstairs. This is brand new and was only installed in December. We have had no issues with any other guests so are not sure why you thought it was unusable, but as I said if you had made the management team aware they would have tried to solve the problem for you. I hope this wasn’t too much of a blight on your stay Best Wishes Sara and Dave

Hi Laura we are glad that you enjoyed your stay at villa Sara Regarding the internet a call to our villa management team and this could have been solved remotely Hope this didn't impact on your holiday to much Regards Sara

Thank you for your review, we are pleased to hear you enjoyed your stay in our villa. The pool heating is an extra service supplied if required normally during the winter months. and this was was stated on our listing when you booked. We are sorry to read that you found the outside areas a little dusty, Lanzarote is a windy volcanic island there are days the winds can bring dust that settles quickly, I have spoken with our management company and the villa was thoroughly cleaned in line with Covid requirements before you arrived. We hope to welcome you back in the future.