Ocean Villas 116: 3 Bedroom condo in gated complex with beach access

Thank you for your feedback! We are sorry that you were so unhappy with your stay, Amy. When you called we offered to send a cleaner immediately to address your requests, you declined. The carpets were steam cleaned last month, but they are older, and we have notified the owner that it is now time to replace. We also offered to purchase brand new patio furniture for you (that we would deliver that same day), and we let you know that the cracked doors are on order (but backordered due to COVID, so unfortunately we do not have control over the timing on that). There is a full size washer and dryer in the utility room directly next to the front door of the unit. This condo has a beautiful view from the patio of the lagoon and heated pool, not the parking lot. We have never advertised that it is "Ocean-view" or "direct oceanfront", because it simply is not. The last thing that we want is for any of our guests to be unhappy so we hope that your refund allowed you to enjoy the remainder of your time here in St. Augustine. It really is a beautiful town with so many positive aspects to take advantage of! We have spoken with the owner of this property and will be addressing all of your suggestions for the future :)