Pointes North Inn 109 | Downtown Charlevoix | Indoor pool

Hello Ben - I am so glad to hear that you enjoyed this beautiful Northern Michigan Escapes property and appreciate you taking the time to provide us with your feedback. Please keep it in mind if you decide you want to come back and thank you again for your business. Sincerely, Staff of Northern Michigan Escapes

Dear Heather, I am sorry that Pointes North did not give you that ‘wow’ experience! As you may know, all the rooms here are individually owned and furnished. Some of the suites have attributes that have fallen by the wayside in the fashion department. Thank you for the feedback, we take items like this and use them to improve the guest experience. I will confer with the owners and see what we can do to achieve that. We hope that you will visit us again! Matthew T. Smith General Manager – Pointes North Inn

Thank you for sharing such a thoughtful and detailed review! We’re so glad to hear that you enjoyed the location close to both the beach and downtown, as well as the remodeled touches and updated nautical décor. Having two sofa beds for added flexibility is a great feature, and it’s wonderful to know those updates contributed positively to your stay. We also sincerely appreciate your constructive feedback. We understand how important it is for the bathroom and bedroom areas to feel fresh and comfortable, and your comments about the faucets, knobs, and mattress will be shared with the property owner for consideration in future updates. We’ll also review your notes about the screened porch cleanliness and the smell outside—ensuring our team investigates and resolves those concerns so they don’t impact future guests. Regarding furnishings, your point about the lack of a proper table and chairs is especially helpful, as this kind of detail can greatly improve the experience for families or groups who enjoy gathering for meals, games, or work during their stay. We also recognize your concern about the pool temperature and repairs and will relay this to ensure improvements are made where possible. While we aim to provide exceptional accommodations, we know that value and expectations matter just as much. Your honesty about the balance between price and amenities is incredibly useful as we continue to refine our offerings. We’re thrilled you still had a nice stay overall and enjoyed the beauty of the area, and we hope you’ll consider returning so we can provide an even better experience next time.

Thank you so much for your five star review of Pointes North Inn, unit 109. We’re thrilled to hear that you loved the walkable location and that everything you wanted to enjoy was within easy reach. Being close to the beach, downtown Charlevoix, and the harbor is one of the biggest reasons guests choose Pointes North Inn for a relaxing Northern Michigan getaway. From the property, guests can park on site and walk to Bridge Street shops, local restaurants, coffee houses, galleries, Round Lake, the marina, the Pine River Channel, the iconic Charlevoix drawbridge, waterfront parks, the pier, and nearby Lake Michigan beach. Whether you are heading out for dinner, shopping downtown, watching boats in the harbor, or catching a beautiful sunset by the water, the location makes everything simple and convenient. We’re also glad unit 109 provided a comfortable home base for your stay. Our housekeeping and property care teams work hard to prepare each condo style suite with fresh linens, WiFi, easy check in, clean spaces, and practical in room amenities so guests can settle in and enjoy Charlevoix. Thank you again for choosing unit 109. We truly appreciate your kind words and are delighted to know you plan to return. We would be happy to welcome you back to Pointes North Inn for another walk to everything stay.

Lee, Thank you for the kind words! We pride ourselves on our A+ housekeeping crew. We hope to see you again! Matthew T. Smith General Manager- Pointes North Inn

Alison, Thank you for the feedback! I will pass the message along to the owner. Try one of our luxurious deluxe suites next time! Matthew T. Smith General Manager- Pointes North Inn

Dear Jillian, It is always a great time to be at Pointes North Inn during the Marathon! The comradery is especially present during that weekend. We'll see you next year! Matthew T. Smith General Manager- Pointes North Inn

Dear Carol, Thank you for giving us a perfect rating and for recommending Pointes North Inn to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Thank you for making Pointes North Inn your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn

Dear Brenda, Thank you for your feedback it is very important to all of us here at Pointes North Inn and Northern Michigan Escapes. It is always a great time to be at Pointes North Inn during the Charlevoix Marathon! The comradery is especially present during that weekend. This unit is currently under new ownership and I believe that unit 109 will be the 'belle of the ball' in no time. Thanks again! Staff of Northern Michigan Escapes

Dear Louise, I am sorry that your stay with us fell below par. All of our rooms are individually owned and decorated. I will pass your comments on to the owners and recommend the aforementioned improvements. I hope that you would consider visiting us again. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager – Pointes North Inn

Linda, I am sorry that your stay was not up to par. If you could contact me directly, I would be interested in what specifically was wrong. With all the rooms being individually owned, we strive to ensure that all rooms are up to the same Pointes North Inn standards. Matthew T. Smith General Manager - Pointes North Inn

Dear Bryan, We are in the process of making some updates to of the units. If you could contact me directly, I would like to go through what you would look for as we strive to be as fresh as possible. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our Pointes North Inn. Matthew T. Smith General Manager - Pointes North Inn

Mary, Thank you for the review. We appreciate the feedback. Matthew T. Smith General Manager - Pointes North Inn

Dear Mr. Palmer, Thank you for the review! We are always looking for rooms that could use a pick-me-up. Thank you for your feedback! Matthew T. Smith General Manager - Pointes North Inn

Lee, Thank you for the kind words! We pride ourselves on our A+ housekeeping crew. We hope to see you again! Matthew T. Smith General Manager- Pointes North Inn

Timothy, We do get a great location! I couldn't have said it better myself. Everything is just across the bridge! Was there anything in particular that could be freshened? With our units being individually owned, I will pass any suggestions of improvement on to them. Thanks again! Matthew T. Smith General Manager- Pointes North Inn

Dear Jillian, It is always a great time to be at Pointes North Inn during the Marathon! The comradery is especially present during that weekend. We'll see you next year! Matthew T. Smith General Manager- Pointes North Inn

Alison, Thank you for the feedback! I will pass the message along to the owner. Try one of our luxurious deluxe suites next time! Matthew T. Smith General Manager- Pointes North Inn