while unloading our truck the guard on duty instantly started asking my husband for a parking pass and telling him he would have to pay $40 for a pass, only to find out there was a pass in the room. Of course this was first impression and I called spoke to someone that stated she was new and had to look up the policy. I was able to clear it up with the gaurd, but we felt as if we were causing a violation just to check in. Keep in mind there is NO front desk check in, no one to speak with, just a guard giving you a hard time while trying to unload and him asking for money!!! Next trying to open the door, the zero of the key pad would not work and it took a while to figure how to get in. Once my family entered and started unpacking, my sister looked at bedding ( keep in mind this is during COVID19, and VRBO had a statement about taking EXTRA measures for cleaning). The bedding ( and I mean do mean ALL THE BEDDING) had hair and crumbs and you can tell someone had been in there with dirty feet and sand. Coffee had been spilled down the front of the cabinets, the floor still had sand on it and goldfish snack crackers, We found two bottles of opened used water sitting on top of the DVD player, the walls had patch job after patch job on them that had not been sanded or painted, the patio furniture was COVERED in rust, I even ended up cutting my ankle on one of them.
So I called the management office the first time and spoke to some about the parking pass ) not much help, called the management office again to report the condition of the property ( such the contract stated to do) I was told by Karen that she was the one that inspected the condo and the only thing she saw was a role of TP missing in the half bathroom.
As I was trying to discuss the issues, I felt as if she rushed me off the phone and just stated she will send the cleaning lady back AGAIN. the cleaner came back again and changed the sheet with all but the masters bedding and stated she does not have a fitted sheet but she could wash it, then asked to use our laundry powder. She placed them in the washer and then just looked at me, then I just stated don't worry I will place them in the dryer and finish making the beds. please also keep in mind, she only changed sheets. NO blankets or comforters. I ended up cleaning the entire condo with the help of my sister.
The pool area had black on the pathways of the walking areas, there is no way that this place had routine maintenance .