2/10 (非常に不満)
Shane P.
2025 年 6 月 22 日
Never book a trip with Vacation Haven! Worst customer service you will ever experience!
First off the furniture was filthy and floors were sandy but that’s just the beginning. Our golf cart broke down with my wife and mother three times and barely made it back in the drive. One tire was touching the pine straw by maybe 3 inches but if you look at the pictures the pine straw is actually over lapping on to the driveway. I received a text that I got a ticket for the cart being parked in the landscaping. At that point we got on the cart and decided to go to town on it. We made it a mile and it broke down again. After an hour of waiting and we also walked back to get the second cart, someone finally showed up to tow us back and found that the battery gauge was not working properly because it still showed 100% and the breaker was tripped so the cart wasn’t actually charging. Even after all that and Vacation Haven admitting there was a problem, all I got was” we apologize for the inconvenience but we shouldn’t have parked on the pine straw.” I asked them how exactly I was suppose to move a cart that didn’t work and got no response. Needless to say we will not be staying with Vacation Haven again. Got to be the worst customer service I’ve ever dealt with.
Shane P.
2025 年 6 月に 6 泊滞在