Executive Villas Florida
- english, portuguese
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
We had a great time!
Just a few issues
Overall enjoyed our stay. Could use some updated pots, pans, kitchenware. The resort pool area was great and a short walk from the house. Would NOT leave anything outside the front door. We had a stroller and tackle box stolen from us (during the day). The resort gate is always open so not sure if it was people from the outside or neighboring. Either way, pretty disappointing.
Storey Lake House
The house was clean, the pictures make it look bigger than it really was. But there was damage to a lot of the rooms, kitchen items and I could not get a hold of the management for 3 days, making multiple calls and leaving multiple messages. The management company was very rude. pool table was in a room that was not big enough and the media room had no air conditioning. Overall nice place and great location, but deceiving.
Cold water even if paid for pool heat
Everything about the house was great except for the pool heat. We paid extra to warm the water in the pool and hot tub but the water was cold. I called multiple times to have it fixed and left messages but no one even responded. The house itself was great and the location was awesome.
Property did not exceed our expectations, pool/jacuzzi heater not on. Poor
This house was not ready for our arrival dirty and paid extra for pool/jacuzzi heat turned on 2 weeks before our arrival. We called for help to Executive Villas and they were unhelpful and argumentive. They kept saying they could not hear us on every one of their phone lines. Excuses, they had new phones recently installed. Arrived to a dirty house. All white furniture with dirt and blood stains walls filthy, chairs broken holes in walls pool table broken and bathroom towel bars fell off. Called reservations called maintenance everyone said they couldn’t hear us on phones. Called number in book for house saying it was the owners and it went to the Executive Villas not the owners. But that person sent the house cleaners who changed sheets, gave us more towels and took pictures of the house damages. Cleaners said no one in the house the week before us and management of this house shows neglect. We arrived on Saturday 3/9 at night. Called next morning for pool heat and house clean and pots and pans replaced as Teflon pans were scratched and rusty. Sheets had blood stains and washed with scented soap.
Had to call next 3 days to request heat pump turned on because I paid for it. Finally pool guy came out and said water too low on pool and heat pump was not on in the electrical box. We were only there Til Friday when it was finally warm. Reason for choosing this house. They also charged me for a grill I refused $45.00 and my husband was told they reimburse for the heat pump never turned on & $175.00. But our vacation was ruined trying to get help calling every morning. I would never ever stay here and want reimbursement from them for ruining my vacation coming all the way from Massachusetts to this mess.
The property was amazing! It was a great fit for my family! It was beautiful and inviting!
The house was just what we needed! Everyone had their own space! We loved the pool at the house and we really loved the water resort area! So relaxing and fun! We have already decided we will be coming back! Thank you for an amazing experience! Until next time!