Owner's Response: David called me at 10:10 p.m. at night a couple of days after he arrived to complain that the condo was not clean, and he sent pictures of a couple of crumbs in the microwave, a hair that was missed and a dirty spot on the carpet and also said that one of the toilets moved slightly. I did suggest a solution to his concern when I offered to send out my cleaning person the next day to clean the areas of concern, but he said, "no". I did send my maintenance man to fix the toilet the very next morning. John tightened the toilet but the guest called him back that afternoon to say it still moved. Since tightening the bolts didn't work, John needed to pull up the toilet to check the flange. The guest didn't want him to come back to repair it while he was there. David then contacted me and requested a late check out of 1:00 p.m. on his departure date. Our check out time is at 10:00 a.m., and I told him that he couldn't have a late check out because the cleaning folks needed the time to clean it. Since David departed, I have had the toilet repaired, bedroom carpet cleaned and I have asked my cleaning folks to discard any towels with stains on them. She tells me that the bed linens are new, and in great condition, so I am not certain what his complaint was about that. I also asked her to check the shower curtain liner and replace it, if needed. I agree with David that the cleanliness of the condo is of utmost importance, and I take his complaints very seriously. My cleaning folks do a great job as evidenced by the many positive reviews that mention a clean vacation experience! I am very proud of my condo at the Crystal Sands, and I will strive to maintain it so that my guests have a wonderful vacation experience! I hope that any future renters will consider the other positive reviews with 5 star ratings when considering my condo. I will work very hard to provide a clean and updated condo to my guests.