The House was very nice, beautiful and it was very clean! As would be expected for the rate we paid, as the area and the home were higher end .. so we get it, so far so good. We got the house in a nice area .. where you’d want to vacation
But with that high end vibe you have some expectations as well. Some of these things don’t sit well with me as a customer who is paying high end prices for high end accommodations.
- We walked into the home and it was freezing. It is the 1st week in March in the Northeast and the thermostat was off and it was 53 degrees in the house
- Next thing we noticed was a damp plant smell, there were live plants in the house which is a nice touch in the spring where you can open windows but idk the last time it was rented but it smelled like dead plants
- Also; not shown in pictures, not in descriptions was the construction/landscaping going on … dug up dirt and not really a way to get to the water without going through dug up dirt. And i get that i traveled during the off season and maybe this is when you can get this done , but describe that and maybe adjust March (off season) pricing to reflect that.
- The pictures showed a set up deck, chairs, rugs etc etc … there were chairs pushed to the corner of the deck and were uncovered so they were soaking wet … despite instructions for us to cover the chairs upon checkout.
- The pictures and description also showed and said, there was a fire pit , which was a main draw to this place and it wasn’t on the deck, on the grass and it didn’t say where it was … or if it indeed existed.
- Finally the ask of the owners for us to strip the sheets and grab the towels and do the linens and towel laundry before we go is not the norm. If we were there a week instead of a weekend. and had six guest instead of just two, we would be doing laundry all week just to keep up.
with all of the setting up and finding of amenities and laundry to do, it was hard to 100% feel like a vacation , especially since we are talking about a higher end stay !