This is a beautiful property that is as good as the pictures. Beautifully furnished, with a great view.
Guests understand that sometimes issues happen to homes rented on VRBO. They judge hosts based on how quickly they resolve the issues and how fairly they treat the guests that had their vacations interrupted. We had problems, the owner didn't quickly resolve the problem or fairly compensate for the problems.
I checked in late on Saturday and the home was very warm. I opened up all the windows. Sunday I was out all day. When I returned Sunday evening, the property was 88 degrees inside and humid, like a spa. I messaged to the owner, then when there was no reply I messaged again, then a third time.
You know there's a problem when the Air Conditioning's not working during a heat wave and the owner replies " I wished you had texted me or David who is the other owner in the house. I have been in Europe and got back late last night and just seeing these emails. I was in Amsterdam when I responded about the broken screens. We will call the HVAC company asap."
There was no other owner listed in the contact information on the app and I communicate by the VRBO app, not text.
Two more days of hot humid days & nights and finally an appointment for an HVAC vendor on the last day, but there was just one catch. I received a message after 11am that the HVAC vendor would be arriving between 2 and 4. "I gave them instructions to get the key from the lockbox in case you are not there so please make sure that the key is there so they can get in". The owner doesn't have a contractors key on the property. I was 2 hours away at an outing and had to cancel my plans to return to the house to let the HVAC vendor in.
The owner promised on the third day "for the inconvenience, we will give you some credit off your stay". After I checked out the owner responded "Based on the timeline of events and the unseasonably warm temperatures which resulted in the HVAC companies service call backlog, we are comfortable with extending one night credit. I have already this credit back for $400 through VRBO to you."