クラッチケイ-オーシャンフロントビュー＆ワンダフルプール

So glad you enjoyed your stay!

Confirming your booking should not be difficult; however, if you book certain dates and then try to book again for the same dates the system will not let you do that. Overall booking is easy and done within VRBO. We allow for an easy check-in and out process as well.

We're so thrilled to hear you and your family had such a wonderful beach vacation at our home! It’s great to know that the space worked out perfectly for everyone and that the proximity to the beach and pool added to the enjoyment. We’re especially happy to hear your granddaughter loved the pool and that the sheets and towels made things easier for you. Thank you for sharing your experience—your feedback truly makes our efforts worthwhile

Certainly! Here’s a reply that conveys your message with a touch of sarcasm: "Thanks for your feedback! It’s interesting to hear you found the kitchen and patio lacking—though I guess it’s hard to compete with the charm of a beachside location. We try to balance ‘rustic’ with ‘functional,’ but if you’re looking for pristine and perfect, I’d recommend checking out a place where the amenities stay untouched by the occasional enthusiastic group. We do our best to maintain everything, but the beachside lifestyle can sometimes be a bit rough on the ‘nice things.’"

North Topsail has a few nice restaurants and many places delivered from Surf City and Sends Ferry. I'm sorry you had troubles! We have plans to update the kitchen but felt that this year we wanted to focus on getting the old carpet out. We hope to do the other items soon.

Thank you for letting us know about about troubles you had. Being ocean front has it pro and cons, sand in the condo is one of them. We have brooms inside and outside and a vacuum for sand removal. Our cleaning staff has typically done a very good job at getting the sand out; however, at the beach sand will come. This also holds true for bugs. Pest control comes once a month. If pest are getting in we would like to know so we can notify pest control to come again. As far as the outside camera, we have that for your safety as well as our. I'm sure everyone understands and is thankful for the extra security.

Hosting Chad was generally pleasant, despite a small misunderstanding regarding the check-in time. They arrived early, and the condo was still being prepared. I do ask that all guests follow the check-in and check-out policy so we can make everything is in working order and ready for the new guest. Thank you so much for understanding this is why we have this policy.

Nichole, Thank you for understanding that covid has changed the way things are done, such as the pool not being open. We truly were hoping it would have opened at any given time; therefore, we left the pool fob available for guests. In our contract and the email we ask that everyone lets us know of any missing or damages in order to NOT be charged for them. Our cleaning company is working very hard at santanzing everything. She has a spray that she needs to have set before she can even enter the condo to clean and then she needs to do it again after cleaning. Her time is now cut in half. We are just so thankful that she is taking this extra step to help keep our guest safe, as well as herself. When it comes to replacing or fixing things after guests have damaged Clutch Clay, we do our best to have it addressed before the next guest check in; however, this is not alway going to happen. The shower head was scheduled to be replaced the day our cleaning company told us it was broken and has been. We thank you for letting us know about your stay and apologize for the inconvenience! Covid has forever changed the way things are.