Hermoso condominio con vista al mar, estacionamiento de cortesía, tarifa más baja!

We communicated with this customer on a daily basis as evidenced in all our emails and text from my representative in Puerto Rico. I proposed to her, and she never answered, we would reimburse the remaining 3 days even though it was not the policy because the water issue was out of control. It was a situation with the main water supply in the district of Isla Verde. Actually VRBO, the platform we use, reimbursed the money without my authorization. As owner, I am the one that triggers and selects reimbursement for our property after getting confirmation from the guest which we never received. I will be contacting VRBO about it.