このページの本文に移動
一棟貸し

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

4 BR Luxurious Ocean front Casa Estrella in Islas del Marの写真ギャラリー

屋外スパ浴槽
客室
客室
バスルーム
客室

口コミ

10段階中9.0
とても素晴らしい
ベッドルーム 4 室バスルーム 4 室定員 12 名

人気の設備とサービス

  • ビーチ沿い
  • プライベートプール
  • ガレージ駐車場あり
  • キッチン
  • 洗濯機
  • 冷房

客室 & ベッド

ベッドルーム 4 室 (定員 12 名)

ベッドルーム 1

キングベッド 1 台

ベッドルーム 2

キングベッド 1 台

ベッドルーム 3

クイーンベッド 1 台

ベッドルーム 4

シングル二段ベッド 2 台

バスルーム 4 室

バスルーム 1

トイレ · シャワーのみ

バスルーム 2

トイレ · シャワーのみ

バスルーム 3

トイレ · シャワーのみ

バスルーム 4

トイレ · シャワーのみ

その他のスペース

テラスまたはパティオ
キッチン
バルコニー
ダイニングスペース

この施設について

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Casa Estrella is set on a pristine beach 15 minutes beyond Rocky Point, Mexico. Panoramic sunsets greet you, and a stay at this luxury two story, four bedroom home is an incredible experience.

Location:
The home is at Islas Del Mar. This area of homes has its own well regarded Golf Course, fine Restaurant, and acres of wild estuaries. Teaming with sea birds, this makes for a fun day of kayaking.

Casa Estrella:
This home has four bedrooms, both upstairs and down stairs, aupstairs, a large main bedroom suite combines a private bathroom, and patio access. A desk in the hall allows a work space with the highest internet speeds available here. All bedrooms offer high end mattresses and pillows that are unequalled for their comfort.

There is a den upstairs, along with a front and back patio. On the first floor, the living room features oversized sofas, and large screen TV. The kitchen has an island with additional bar stools, and the very finest appliances and utensils. THe 10 seat dining tabl eoffers a live edge table top, and views to the sea.

The first floor patio is complete with a raised bar area, shaded seating, as well as a pristine jacuzzi, perfect for champagne sunsets!

Book this exquisite home today, and get ready for an unforgettable vacation experience.

Please be advised that before heading to the property, you must stop by our office to pick up the keys.

日付を指定して料金を検索

類似した宿泊施設

施設の敷地
E-10。 5、プラヤエンカントの美しい家4ベッドルーム3バスルーム
プラヤ・エンカント
  • オーシャンビュー
  • キッチン
  • WiFi (無料)
  • 冷房
10 段階中 8.2、とても良い、(33 件の口コミ) 件の口コミ
E-10。 5、プラヤエンカントの美しい家4ベッドルーム3バスルーム

ハウスルール

チェックイン : 15:00 以降
代表者の最低年齢 : 25 歳
チェックアウト : 11:00 より前
default

お子様

子供の利用可 : 0 ～ 17 歳
default

イベント

イベント不可
default

ペット

ペットとの宿泊不可
default

喫煙

喫煙不可

重要事項

ご宿泊に際して

施設番号 : 2734098vb
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
施設における一酸化炭素検知器の有無について、オーナーから情報提供はありません。ポータブル検知器の持ち込みをご検討ください
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、デッドボルトロックが備わっています

周辺地域について

プエルト ペニャスコ

このバケーションホームは、プエルト ペニャスコのラグーナ・デル・マール地区にあり、ビーチに位置しています。オールド ポートとフィッシャーマンズ モニュメントは、この地を代表する人気観光スポット。アクティビティを楽しみたいなら、ラ・スパやザ リンクス ゴルフ コースがおすすめです。近くにはゴルフ場があるほか、エコツアーなどのアウトドアも満喫できます。
プエルト ペニャスコのバケーションホームをもっと見る新しいウィンドウで開く
地図
Puerto Peñasco, SO

周辺情報

  • ロデオ・ドライブ・チョラ・モール・キュリオス - 車で 21 分 - 11.4 km
  • ボニータ ビーチ - 車で 21 分 - 11.4 km
  • ラ・スパ - 車で 22 分 - 11.7 km
  • ラ マードレ広場 - 車で 24 分 - 12.9 km
  • エル マレコン - 車で 30 分 - 16.6 km

レストラン

  • ‪Wrecked at The Reef - ‬車で 20 分
  • ‪Rosy's Restaurant - ‬車で 17 分
  • ‪JJ's Cantina - ‬車で 24 分
  • ‪Mare Blu Ristorante - ‬車で 20 分
  • ‪Diegos Tiki Bar - ‬車で 18 分

よくあるご質問

4 BR Luxurious Ocean front Casa Estrella in Islas del Marにプールはありますか ?

はい、この宿泊施設にはプールがあります。温水プールなどがあります。

4 BR Luxurious Ocean front Casa Estrella in Islas del Marはペットと宿泊できますか ?

いいえ、ペットは同伴できません。

4 BR Luxurious Ocean front Casa Estrella in Islas del Marの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

4 BR Luxurious Ocean front Casa Estrella in Islas del Marのチェックインは何時ですか ?

チェックイン開始は 15:00 です。

4 BR Luxurious Ocean front Casa Estrella in Islas del Marのチェックアウトは何時ですか ?

チェックアウトは 11:00 です。

4 BR Luxurious Ocean front Casa Estrella in Islas del Marはどこにありますか ?

ラグーナ・デル・マールに位置するこのバケーションホームはビーチにあり、カリフォルニア湾の島と保護区域に近く、ボニータ ビーチおよびザ リンクス ゴルフ コースから 15 km 圏内です。コンペティション・ヒルおよびラ・スパも 15 km 圏内です。

口コミ

9.0

とても素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 28 件の口コミ中 19 件が非常に良い
評価 8 - 28 件の口コミ中 5 件が良い
評価 6 - 28 件の口コミ中 3 件が普通
評価 4 - 28 件の口コミ中 0 件が不満
評価 2 - 28 件の口コミ中 1 件が非常に不満

9.8/10

清潔度

10/10

設備とサービス

10/10

施設のコンディションと設備

9.4/10

チェックイン

8.4/10

コミュニケーション

9.6/10

ロケーション

9.2/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Annie G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I absolutely love this place, very clean and beautiful. Best place for a weekend get away to enjoy the sunset
2026 年 2 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2026 年 3 月 7 日)
We’re glad you enjoyed your stay and the beautiful sunsets! Thanks for sharing your experience.
宿泊者限定の口コミ

8/10 (良い)

jackie c.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
This house was amazing. I would give it a 5 star review, however, the hot tub was not working and we called several times about having it fixed. Maintenance showed up but was not familiar with hot tubs. When we called property manager we were advised they would get someone else out but it never happened. The house was clean, comfy beds, lots of dishes, etc. if you are ok with just a pool & no hot tub, definitely stay here. Nice neighborhood with friendly security, etc.
2026 年 3 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2026 年 4 月 3 日)
Thank you for staying with us! We apologize for the hot tub issue and will be taking care of it. Hope to host you again!
宿泊者限定の口コミ

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
The house was beautiful and fully equipped with everything you need in a kitchen and more. Very pleasant stay, each room was decorated with intent and purpose. Very clean, clean smell and overall comfortable. The tide was super far out, but still a nice view.
2025 年 11 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Guillermo C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great property. Spotless many amenities
2025 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 8 月 7 日)
Hello, Thank you so much for your kind review! We're happy to hear you enjoyed the property and found it spotless with plenty of amenities. We hope to welcome you back soon!
宿泊者限定の口コミ

10/10 (非常に良い)

Rodolfo S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great stay

The house is beautiful and fully equipped with everything to cook in the kitchen. Back yard is the ocean ( fyi the it’s a hit and miss cause the low tides comes and goes when ever). This community is far from the noise and it’s a quit and relaxing time. Ac is great , toilets works , shower also. They have tv with Netflix and Disney for the kids. My nephew said I like it here cause I feel safe. The only thing was the jacuzzi was bit dirty but I didn’t use it. Didn’t have any issues. Good and relaxing stay
2025 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 7 月 24 日)
Hello, Thank you so much for your thoughtful review! We're so happy to hear you enjoyed the home, the peaceful location, and that your family, especially your nephew, felt safe and comfortable during the stay. It’s great to know you found the kitchen well-equipped and the entertainment options perfect for the kids. We appreciate your note about the jacuzzi and will make sure it’s addressed for future guests. We're glad it didn’t affect your overall experience, and we’re thrilled to hear you had a relaxing time. We’d love to welcome you back anytime! Best regards,
宿泊者限定の口コミ

10/10 (非常に良い)

Mayra D.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great house

House is beautiful!
2022 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 6 月 18 日)
Hello Mayda, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Ha P.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Very nice location

Very nice house. Great kitchen with complete, quality utensils.
2022 年 9 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 9 月 13 日)
Hello Pham , Thank you for taking a time of your day to leave us a review. On your next visit, we'd be delighted to see you! Best regards, Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Kimberly Z.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great house and beautiful view

Loved the house and neighborhood. So quiet and peaceful
2022 年 10 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 10 月 20 日)
Hello Kimberly, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

ernesto r.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful sunsets and scenery

We had a good time at this beatiful property.the community is away from the crowd and safe. It is still under construction around the neighborhood but so far very quite and private ill recommend it for family Gathering
2022 年 8 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 29 日)
Hello Ernesto, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Evangeline W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Wonderful time

Everything was great from start to finish. The home was beautiful just as the first time we stayed here. Plenty of space for everyone to have their own spaces and privacy. We'll definitely stay again.
2023 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 8 月 7 日)
Hello Evangeline, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Best regards
宿泊者限定の口コミ

10/10 (非常に良い)

Johnny Q.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Highly recommend

Stay was awesome with great view. Tide was high on last night. Beds very comfortable no complaints.
2023 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 17 日)
Hello Johnny, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards
宿泊者限定の口コミ

10/10 (非常に良い)

Joe M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Would stay again

We had a great time. The beds are very comfortable. The views were great. We would definitely recommend this house. The only problem was the 1/2 bath toilet was plugged after the 1st use.
2023 年 10 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 10 月 12 日)
Hello Joe, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards
宿泊者限定の口コミ

10/10 (非常に良い)

Annie G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Matt birthday

We surprised my brother in law for his birthday ant the pace was amazing we could just walk to the water and enjoy the ocean. Beautiful house and amazing view
2024 年 10 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 10 月 10 日)
Hia Annie, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come.
宿泊者限定の口コミ

8/10 (良い)

Darrell N.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ

Very nice house.

House was very nice! We just hit the tide at the wrong time.
2022 年 5 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 6 月 11 日)
Hello Darrell Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
宿泊者限定の口コミ

8/10 (良い)

Edwin A.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful house

House is top notch, quite place and beach is clean. We think patio need a bit more clean, you can see spider webs, and we had small problem with the pictures the hook failed, but they fixed these next morning. I will definitely stay again in this place
2022 年 8 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 16 日)
Hello Edwin, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Yvonne W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Amazing home on private beach!

My family and I had the best time here! We loved the privacy of the beach and felt like we had it all to ourselves. We made wonderful memories. We love this house! You can tell the owner does too. They have thought of everything! The only bad part was having to leave!
2022 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 24 日)
Hi Yvonne, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Lyle B.

良かった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ

Amazing Sunsets

Great modern house well furnished. The tide moves 1.2 miles out from the house during the afternoon, if you like to explore tide pools this is a great location. Hot tube takes a few hours to get up to temp but is nice and great sunset veiws. Overall very nice house.
2022 年 12 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 1 月 9 日)
Dear Lyle. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes 
Casago Team
宿泊者限定の口コミ

6/10 (普通)

lloyd s.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ

Beautiful home

The house was outstanding as was the beach. Our only complaint was the tide, (not the fault of the homeowner). We could only swim in the ocean after 3pm because of low tide.
2022 年 7 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 3 日)
Hello Lloyd, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Teresa C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Best Stocked House Ever Rented

This house is by far the most well-stocked house I have ever rented. They were so considerate. Everything provided was top notch not “dollar-store” items that many rentals provide. This house made you feel like you were living in your own home. I will 100% rent here again. House was super clean and located right on the beach.
2022 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 7 月 23 日)
Hello Teresa, Thank you for your wonderful remarks on your stay. It is our pleasure to have your stay with us. Best Regards, Casago Team
宿泊者限定の口コミ

10/10 (非常に良い)

Andru Z.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Wonderful experience

the house is lovely, right on the beach. very comfortable. clean water. well taken care of and clean. The only negative is that the "hot tub" is at best a "warm tub." While that was not ideal it was a minor detail compared to the overall quality of the house and location.
2023 年 4 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 4 月 27 日)
Hello Andru, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. I will forward your comments about the hot tub to the corresponding department. We hope to see you again soon.
 Best regards
宿泊者限定の口コミ

8/10 (良い)

Nivia G.

良かった点 : 清潔度、チェックイン、ロケーション

Casa estrella

Overall our stay was good. The house was clean, it came with equipment for activities like kayaking, paddle boarding, corn hole and board games. The jacuzzi didn’t work. During our stay the tide was very low making it a long walk to reach the water but while you adventure to the beach you do get to see many sea creatures. The check in process was fairly easy although it’s not on site it was easy to locate about 15 minute drive from the house.
2023 年 5 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 22 日)
Hello Nivia, Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards
宿泊者限定の口コミ

6/10 (普通)

manuel C.

良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション

Mixed..could have been a 10

First of all..the location and location was safe...so it was perfect..except for the issues we had. I try contacting our support team by phone and Email..no response. The issues were upsetting to my family. Issues no workings microwave, hottub, oven and on our last morning ran out of cooking gas. To make breakfast...This location has had these issues before in 2023 reviews. I would think that they would have been resolved by now. Ni modo verdad..
2025 年 4 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 4 月 29 日)
Hello Manuel, Thank you for your feedback. I'm truly sorry to hear about the issues you encountered during your stay, especially with key appliances and the lack of response from our support team. I completely understand how frustrating this must have been for you and your family. We take your concerns very seriously and are currently reviewing what went wrong to ensure it doesn’t happen again. It's especially disappointing to hear that some of these problems had occurred in the past. We agree that they should have been fully resolved by now. Your experience does not reflect the standards we aim to uphold, and I sincerely apologize for the inconvenience it caused. We appreciate you bringing this to our attention and hope we’ll have the chance to provide a much better experience in the future. Warm regards,
宿泊者限定の口コミ

2/10 (非常に不満)

Wayne H.

良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
No water in the master shower AT ALL so we had to use another shower in the house. The dryer took 3.3 hrs to dry clothes even on the right setting. Spa was very dirty/ real cloudy water on arrival. The 1st night it took till 2am to cool the house downt to at least 77 degrees. If one person is taking a shower in the house, other showers or faucets wont work due to extremely low water pressure in the house. The reverse osmosis wasnt giving us water as it just trickled out. The microwave wouldnt open even with the child lock off. The refrigerator smelled like something died in it. This was for my wifes 50 yr birthday and our anniversary so this was extremely disappointing. We usually stay at Entame towers and dont have any of these issues. We brought family with us this time so we needed a bigger place to stay. Couldnt get intouch with anyone to help with issues in the house.
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Esteban T.

良かった点 : チェックイン、ロケーション、掲載情報の正確さ

Great house

The house was beautiful and clean, it really is how it looks on photos, the house already comes with paddle boards and kayaks as well as lawn chairs and even snorkeling gear for us to use. When we first arrived the fridge was not working properly and they quickly sent someone to reset it. The only thing I wish was cleaner was the jacuzzi, when we arrived there were alot of sea shells and sand in the jacuzzi and I asked if someone could come clean it but no one ever show up for that.
2022 年 6 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 7 月 30 日)
Dear Esteban I hope you are doing well. Thank you very much for taking the time to do this review, we are open to any suggestions that help us improve our service to you and our guests. I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits I am sorry for the situation with the Jacuzzi I all ready spoke with my team so this is not happening any more On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and I look forward to your comments Best regards Gabriel Martinez homesmanager@casago.com Gabriel Martinez Beach Homes Manager
宿泊者限定の口コミ

6/10 (普通)

Ben D.

良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション

Amazing Property but Poor Management Comp

Where do we start. We had to drive into the city for a check-in process that couldn’t have been done over the phone or ahead of time. Big waste of time. Then we had another check-in at the location itself in order to get a parking pass that didn’t need to be used anywhere since the car was parked in the garage. Over an hour wasted. When we arrived at the property, the garage smelled like sewage. We only found out later that the toiled upstairs was clogged and had feces coming out of it and was directly over the garage - that explained the smell. Once we entered, we were greeted by the most amazing view and property we have been to in a long time. You truly get what you pay for - a beachfront property with gorgeous amenities. That said, we got unpacked and headed to the hot tub; a hot tub I explicitly asked about before booking the property to ensure it worked properly. Once we got in and tuned it on, it worked for less than 5 minutes and then turned off. We called 3 times until a maintenance rep was sent out. He came to the property and clearly had no clue what he was doing. He right away got on the phone with his manager and said he had no idea what to do. Why even send someone in the first place that doesn’t have a clue about pool equipment? We called back and requested a proper technician to come out and fix the tub since it was something that we booked the property for in the first place. The property management company (Casago) indicated that they will send someone out and if we don’t hear from anyone within the hour that they will call back. We never heard from them for the rest of the trip and in fact, we sent them multiple messages with no response. We also called about a non functional oven as well as lights not working in the upstairs bathroom. No one responded. At the end of our trip I called the company again to complain and give them the list of issues and the rep (Christian) indicated they will call me today and let me know about a partial refund due to the issues. No one ever called us and we never heard from them again. Such an absolutely amazing property but for the large amounts of money we paid for and the non functionality of multiple amenities and a clogged toilet that made us gag in the garage and upstairs for most of the trip…just ruined the entire experience. Casago absolutely dropped the ball on this experience and I hope you do right by the customer and apologize and refund a portion of what we paid for.
2022 年 10 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 10 月 28 日)
Hello Ben Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for taking my phone call and doing this review. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize if the inconvenience, and as I mentioned to you I made the changes on the reservation to do a discount for the mentioned inconveniences. I will check the jacuzzi with the owner and the pool guy Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend. Best regards, Gabriel Casago Beach homes Manager

オーナーについて

オーナー : Casago

オーナーのプロフィール画像
Casago Reservations

言語 :

英語, スペイン語

プレミアオーナー

お客様に対して常に優れたサービスを提供しています
弊社サービスについてご意見をお聞かせくださいご意見の送信

Vrbo アプリで手軽に旅へ

  • オーナーにメッセージを簡単に送信
  • 予約にアクセスして予約内容を共有・管理
  • バケーションレンタルの予約で OneKeyCash を獲得
ご利用デバイスのカメラで QR コードをスキャンしてアプリをダウンロード
QR コードをスキャンしてアプリをダウンロード