Owner's Response: This was a VERY odd rental. We are disappointed we never had any communication with this couple “before”, “during” or “after” the rental. We make ourselves available! A booking agency from Lower Michigan called to book the property, but we quickly discovered it wasn’t the actual traveler calling us, but rather a booking agency. They needed to receive an $85 fee for their efforts as the ‘travel agent’. We politely declined as our summer books full and while we appreciate her call, we don’t build in booking agent fees into our cost. In the end we agreed to add an $85 pet fee to the rental cost to cover our normal weekly rate. We then compensated the agency their $85 fee. Anyway, our mistake was not talking with the end renters directly to make sure they understood the details of this property. I’m pretty sure they never saw any images of the place prior to arrival. Mainly, we like everyone to understand our bathroom is very small. There is a shower, toilet and sink all in a small 4x6’ space so it is certainly tight quarters. The reference to the towels covering piping in the bathroom is misleading. We have a full length cloth cover (not a towel) which must cover the water supply and drain on the backside of the shower so there is access each fall when it is winterized). The screen door was fixed the day after they checked out as we were not alerted to the problem during their stay. This would have alleviated their fly problems. As for the fridge, it is a GE Fridge and is only 3 years old, purchased new, so the reference to it being a Mack Truck all night long is puzzling. It was checked out and appears to be operating fine. And, regarding the cleanliness, the cleaners are there each Saturday from 10:00 a.m. to 3:00 p.m. and the entire place is cleaned after each rental. I do not know what wasn’t to this couple’s standards, but if anyone has an issue upon arrival we can send the cleaners back as per our contract with them. I believe this couple wanted more modern and would have suggested our newer year-round place one mile away (but also $300 more per week). Better yet, simply visit our website (linked via VRBO) and click on all the tabs to see photos of the place. The only things different from the images is the exterior which has a new deck as of May 2012 and the interior cupboards have new countertops (2011).