Our experience at this property was deeply disappointing due to several issues that could have been avoided with better communication, preparation, and disclosure.Access IssuesWe arrived for a late check-in only to find that the property manager had not provided us with the code to enter the house. With the office closed, we struggled to reach anyone, repeatedly encountering voicemail. The area was poorly lit, making the situation even more frustrating. After an extended period, we finally reached the property manager, who insisted the information had been emailed. Despite searching all my email folders (inbox, spam, and trash), I found no such email. I requested that he forward it again so we could reference it later, but instead, he sent a dismissive message saying he was glad we had no issues accessing the property—a claim that was far from accurate.Pool and Hot Tub ProblemsThe pool and hot tub, major draws for booking this property, were unusable on arrival. The pool was dirty, and the hot tub was ice cold. The guest guide indicated that the hot tub heater should remain on, but no clear instructions were provided on how to locate or operate the controls. After much searching, we found the remote hidden in an outside control panel. Once we managed to heat the hot tub, the heater kept turning off due to a timer. This resulted in the hot tub being cold again whenever we wanted to use it. Most of our group gave up and resorted to filling bathtubs with hot water instead, w