Unfortunately, our stay at The Retreat was disappointing. The host was unresponsive when we reached out for help, which made resolving issues during our stay even more frustrating.The internet did not work upon arrival, and after troubleshooting ourselves, we found it simply hadn’t been plugged in — something that should have been checked before guests arrived. The home also wasn’t very clean, with several areas clearly overlooked.The front door’s touchpad lock didn’t function, so we couldn’t lock the house and were unable to safely secure our belongings while away, which was unsettling.Additionally, there were key amenities either missing or not functioning that were never communicated in advance. A pontoon was advertised but not on-site, and we were never told it wouldn’t be available — a major reason we chose the property. One of the toilets was also broken, and we only found out from the cleaner that it wouldn’t be repaired until after our stay. Both were significant inconveniences for a group.We were hoping for a relaxing getaway, but the combination of poor communication, lack of upkeep, and unresolved issues made for a disappointing experience. With more attention to detail and transparency, this stay could have been much better.