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Room and staff were excellent! Very clean and maintained! My only complaint was that it rained every day!!

The stay at the Phoenix suites was not pleasant. I got 3 night stay with my daughter and 2 grandsons. Upon arrival to the room the master bed had sand on the bed spread/comforter. The floor also was sandy. The TV in the living room would not work. After call to front desk the maintenance man came up and he was not able to get TV to work. The evening after going to beach I got in shower and the water draining in bath tub backed up with hair, sand, gravel and dirt!!

Had to use plunger to get to drain!?!? Did voice grievances to front desk. I got a phone call after leaving on Sundsy & voiced my issues. The young lady credited my account for $200. Which was nice but when you pay the amount that I payed it was just a drop in bucket. I've been going to the area for over thirty years and this is first for me.

I took a short trip with my husband. We enjoyed the location and space. I also like not paying a cleaning fee, since it is priced as a hotel. I came back again in November 2015 to the east hotel. Both trips were great.

The Phoenix All Sweets West staff was very nice, and helpful. They allowed us to check in early which was great. The room was clean except for the floors, needs some updating in the kitchen area where wall paper is pealing. Several glasses were cracked and needed replaced, and the ice maker in the freezer only made 6 pieces of ice in a days time, but over all we had everything we needed, and enjoyed our stay.. Will definitely stay there again...

The Phoenix all suites we stayed in was very nice. The room was well equipped and for the most part clean. The kitchen floor didn't appear to have been mopped because it was very sticky. Other than that the room was nice. The matress was very good! The desk staff were friendly and helpful. Overall it was a very good exeperience. We will definitely stay there again!