Cozy Cottage in Downtown Gilbert Heritage District Sleeps Up To 3

Thank you for your feedback. We’re sorry the home did not meet your expectations. However, the listing clearly states that the home includes one twin bed and one queen sleeper sofa, accommodating up to three guests, and that it is best suited for a single professional. We encourage future guests to carefully read the listing and reach out with any questions before booking. It’s unfortunate to receive a lower rating for features that were accurately described in the listing.

We’re disappointed by this review, especially given the extraordinary efforts made to accommodate Michael under circumstances outside our control. Our listing clearly states that reservations must be made at least 24 hours prior to check-in. In this case, the booking was made at 6:00 PM the night before a 3:00 PM check-in, which should not have been permitted by Vrbo. Vrbo later confirmed this was a system glitch on their end and refunded us the cancellation fee due to their error. Because no guest should have been checking in, the home was in the middle of necessary repairs and maintenance involving chemicals. Once we received the booking notification at 2:30 PM on the day of check-in, we immediately notified Michael of the situation. While we were fully within our rights to cancel the reservation entirely, we instead went out of our way to make the stay work: • We adjusted the reservation so he could still stay one night, despite our two-night minimum policy • We provided an additional credit • We allowed an early check-in We take pride in being attentive, fair, and accommodating hosts, which is reflected in our long history of consistent, positive reviews. For that reason, it is especially disappointing to receive this feedback after going to such extensive lengths to accommodate a booking that should never have occurred due to a confirmed platform error. Unfortunately, this review appears to be the result of not reading the listing details and disregarding the significant efforts made on the guest’s behalf.