Remarkable 4-Story Beachfront Home with a Private Pool and Beach Access!

This home was beautifully furnished & located in just the right place, which is why we booked it. Unfortunately, there were a multitude of issues that we learned about far too late to make a change. We attempted to talk through them with management on 5 occasions but got just one return voicemail on the day we said we were flying home.

Reaching management has proven to be a wasted effort and it appears that once the transaction is complete, they see no reason to discuss any shortfalls.

Here are some the issues we experienced:

- We were notified of "sliding door challenges" a few days before our arrival in Destin. The issue with the home's structure is something that has clearly been a challenge for a long time but it certainly wasn't disclosed upon booking. While a door issue doesn't sound like the end of the world, it is the only set of sliding doors that open up to the beach view we booked for. More importantly, these are the doors that lead to the pool deck and beach so all guests are forced to walk through one of the bedrooms, which absolutely interrupts the guests staying in that room.

- Broken child safety doors on pool deck. Not only do they not close but they are broken off the hinges and falling over. We had one young child slip on these steps during our stay. No injury but certainly a scare.

- Pool deck needs improvement. Several pieces of rusty flaking metal furniture on deck and piles of garbage and alcoholic bottles underneath.

- Public beach walkway runs along both sides of house so there is a lack of privacy as locals trek to/from the beach all day and night.

- No sheet sets for pull out beds.

- House arrangement comes with 4 beach chairs and 2 umbrellas set up during stay. In a house that sleeps 20, this felt short so we paid more to have additional chairs set up each day. Certainly the least of our issues but frustrating being nickel & dimed for something you expect to have.

- Not equipped with cleaning materials or beach towels. We wound up running to/from the grocery store each day to keep the home clean (garbage bags, dish soap, etc.) and also had to purchase beach towels.

- Many light bulbs are out (7 that we noticed) and many outlets are not operational throughout house.

Ultimately, we had a great trip but the sheer lack of communication and care from Five Star has been extremely disappointing. We will book elsewhere next year.

Back doors would not open, others wouldnt close ... turned into quite a mess after a rain storm. Rusted pool furniture. Broken window pane very dangerous. There was supposed to be alarms to protect for the pool for children but the doors didn't even close to the back door. The inside of the home is gorgeous. Plenty of bath towels and lovely bathrooms. Unfortunately the property has been overlooked... we are assuming because it is for sale. For instance very rusty grill! But when we called 5 star properties they did come and remove it. We feel the management company did best as they could considering. Wish it would have been better looked after before we booked the property and more accurately represented in photos.

Was great except the house is not secure...several doors are not locking, some door hardware broken as well...

We just stayed here with 4 adults and 3 kids under 6, and we're so glad we did. It was very clean, well stocked, and beautifully yet sturdily furnished to withstand active toddlers. We really enjoyed the fact that the first floor had its own mini-kitchen and huge great room where the kids could have breakfast and play while us older adults were still sleeping on the top floor. The second floor has a very well-equipped kitchen, huge dining table, and comfy seating. The location right on the beach was exquisite, and we enjoyed having a beach chair and umbrella setup for us each day right outside. The pool was also a lot of fun for the kids. Service from Five Star Properties was excellent and very responsive throughout the process. There are a lot of stairs so it would be tough for someone with limited mobility. Otherwise it is a perfect vacation stop. We would definitely plan to book this place again.

We just spent a week here and loved it! You could not ask for a better location and the house had everything we needed. It was a bit cold this week but the heated pool saved the day! Management was quick to respond if we needed anything :) This house has a ton of stairs, especially if you are staying in the master, but the view from up there is so amazing! We would stay here again for sure.