Beautiful Home With Spectacular Mountain Views

In response to Mr. Wilburn’s review:

We care very much what our guests think, and we definitely go out of our way to make it a happy and pleasurable experience for all our guests. Unfortunately, due to some unforeseen mishaps and weather conditions that happened during his stay, he posted this review.

When he informed me of the vacuum cleaner breaking down, I immediately replaced it with another one. When he told me that it had gotten really windy and that they had not been able to sleep well because they kept hearing noise on the roof, I immediately made arrangement with a roofer which resulted in repairing and replacing a loose roof tile. Unfortunately we do get some winds during certain time of the year, which blows debris in your yard. In one of the windy days, it kicked over someone’s trash which spilled into my yard and neighbor’s yard. I have no control over that. Winds do come and it can last a few days but most part of the year, we have great weather.

The bigger issue for him was the fact that the dishwasher went out. These appliances are almost like new. I never had issues with any of them, however, when I was informed of that, I immediately called our Home Warranty Insurance. They dispatched a repairman the next day and informed me that the dishwasher needed a new electric control panel in which the repairman came back to install the new one. After a few days, it went out a second time. At that time they had to order the part from the manufacturer. Unfortunately, this took some time before the part came in. I did apologize to him for the inconvenience but he actually wanted me to go out and buy another dishwasher. I thought that was unreasonable. That is why I have Homeowner’s Insurance. I explained to him that I had a warranty on the appliances and that they have to try to resolve the repair first and if they cannot then they would replace it. He was not happy with this.

Addressing the crickets: Unfortunately, this is the desert and it is very common in the desert that during certain time of the year, you will experience a lot more crickets than you normally see. Our house gets sprayed at least 4 times a year but every so often they still do make it in the house. However, it is impossible to totally eliminate some critters from entering the house. He never mentioned to me about the crickets except in the review.

As owner, I do go out of my way to get things done as quickly and efficiently as possible.