The house is beautiful but has a lot of issues. The pictures did not lie as it was exactly as pictured, however, that was pretty much the best part of the house. On the day of check in, I received a call from Vacasa stating that the barbecue grill is not useable due to damage from the snow. They would have someone bring out another grill the following day, meaning that I couldn't grill the first night of my stay. During the same call, I was informed that the master suite's shower handle broke off, so they used some pliers as a make shift handle. It was tacky, but I was reassured that the shower works.

When I arrived at the house, I tried to find a switch to open up the garage door for easier unloading of our luggage. My husband and I spent more than 30 minutes trying to find a remote and the garage door switch but failed. I decided to call Vacasa but it just goes straight to voicemail. I did receive a call back shortly after and was informed that the garage door doesn't work as the sensors broke! Another thing broken! Luckily the driveway was still long enough to park 4 cars.

While trying to cook dinner that night, we noticed that the kitchen had very limited cooking ware. There was no scissors, no ladle, no cooking spatula. The cutting knives were dull. The only black pepper in the kitchen was in a sandwich bag 5% full... With no origin of the black pepper, we didn't dare use it at all. The pans were old and damaged.

For the bathrooms, they had their own issues. None of the doors can lock, so we constantly had to knock before entering a bathroom, leading to inefficiencies. There was not enough hot water to go around for showers, so only 1 person can take a shower at a time. The shower in the master suite, where the handle broke, had water, but only cold water, so we couldn’t take a shower in that room. The downstairs bathroom was very dark, to a point where no one wanted to use it, thus leaving only the upstairs bathroom for showering use. It’s sad that a house with 3 bathrooms results to the use of only 1.

We tried to use the fireplace and read through the instructions. The instructions said to use fire starters, but we couldn’t find any and thus couldn’t build a long lasting fire due to the wood being damp from all of the snow.

I tried to use the jukebox in the hallway downstairs, but that didn’t work either…

Regarding the grill that was brought over the second day of my stay, the ignitor was broken and needed a lighter to start the grill off…

Overall, there were lots of disappointments with the house. Nothing that ruined my vacation in Truckee, but it was very inconvenient and we had to be creative in the kitchen to make things work.