My opinion did not start off well as I learned about a day before my departure that the overview incorrectly described this location in "the 24 hour gated community of Northpark", which is where my brother lives (and the reason why I chose this place). Even on the map it was located in Northpark. So why would I think it wasn't in Northpark?? Oh, it's not....it's in Woodbridge. The owner offered a cancellation of the property <24 hrs before departure but no offers to comp a day or reduce the rate was made for their false advertising and my inconvenience. We decided to stay since finding a comparable house was not possible for the Memorial Day weekend. The house itself was in a nice area, quiet (except for the occasional neighbor dog barking at 10pm) and pleasantly located next to the community pool, which by the way was included in the amenities part of the website. Kevin from Hollindale (property management company) gave us our keys, but when I asked for the pool key he said it wasn't included. Ummm...the listing said it's included...why would I bring my kids out to Southern Cal for a vacation and not get to enjoy the pool? That's right behind us?? When he left I found the binder with the house info/contact info and it stated pool and gym $50/week extra, but Kevin didn't mention that.

Little things added up to big things that were annoying. For example, the lights in the master bathroom had only 3 of the 8 bulbs put in (and I know that was done purposefully). We alerted Hollindale but never received a message back about getting extra bulbs. The pillowcases had a funky smell to them and so we washed all of them the day we came in. In the upstairs kid's bathroom there were strands of wavy black hair on the floor (and I have neither wavy or black hair), so I know the cleaning crew did a piss poor job of cleaning. In the kitchen a bag of ripe, rotting Chinese food was left in the trash. And there were no extra trash bags or dish soap to clean with. When running the dishwasher there must've been a clog because the drain spout next to the sink should have emptied into the sink but instead overflowed onto the counter and ultimately onto nice wood floors. So I had to wash dishes by hand. We did inform this to Hollindale and got no response. The pots and pans were rusted and lent a mettalic taste to the food. All of the above have been documented in pics and emails.

I would not recommend this place. And Grace, fire your management company.