サラソタ保護区の静けさ

Thank you Paula! It was wonderful serving you. You are a property owner's dream guest! It would be a pleasure to host you and your family again!

Thank you for the compliment. It was our pleasure having you and your family in our home. We look forward to serving you again in the future. Our foundation appreciates your support!

Thank you for the high recommendation of our home. Very happy to have had the privilege to serve you and your family. Glad to hear that you were able to enjoy one of my favorite things about our home; the wildlife and beautiful lakes. We've made it more convenient for you by installing 40" smart tvs in every room. The master suite is also now included for your pleasure!

Glad you enjoyed the quietness of Tranquility at the Preserve! That's one of the benefits of being on a wildlife preserve. Glad you were entertained by nature however the speakers by the pool are now fully functional. We look forward to serving you again.

We have just made our home even more awesome for you by installing 40" smart tvs in every room and the master suite is also now included for your pleasure! We look forward to serving you and your family in the near future.

I'm very glad to see that our guest recognized the neighborhood was very nice as its located in a gated community with a beautiful golf course on a wild life preserve. That is the only true statement in this review made by the guest. Our master bedroom was not listed as available on our listing and we have 4 beautiful and spacious bedrooms with queen beds available for all our guests. Due to the owner not being at the property for an extended period of time the main valve is turned off as a precautionary measure, there is no water issue at the home. Our home theater is fully functional with chromecast, 4k Super ultra high definition (suhd), Blu ray and Netflix services. Unfortunately the cable box was not functioning in that movie room at that time (has since been fixed) however we have TVs in our kitchen and living area that also work perfectly. Our air conditioning unit has no issues. We ask that our guests not adjust our humidifier settings resulting in the units appearing to be faulty. Unfortunately the guest accidentally turned up the humidistat instead of the ac. We have an annual contract ensuring our units are maintained regularly. At every step of the way we respond to all our guests in a timely manner by phone, messaging as well as in person by either one of our representatives. We ask that our home is treated with the utmost respect and that our guests abide by our rules as any violation will result in the termination of our agreement as stipulated in our listing and endorsed by HomeAway VRBO. Unfortunately this guest did not abide by our rules. We reported the issue to HomeAway for a major unlawful violation and the guests were asked to leave.

Robert, we sincerely apologize for the delay in responding to your review and the inconvenience you experienced during your stay at our home. It's not our policy to have you remove your shoes and we've since spoken to the property manager regarding that point. We apologize for the stained towels and not having hand soap, again this is not our policy. Unfortunately the electrical issues you encountered were beyond our control due to a recent storm in the area. As you are aware we took action and worked quickly in resolving those matters. Thank you for your feedback and recommendations, it's greatly appreciated. Steps have been taken and changes implemented to ensure these issues do not recur. It's never our intention to provide less than excellent service to ensure your experience is a pleasurable one. In life we often rely on others to assist since it's impossible to be in more than one place at a time. However what we're being told is not always accurate. As the owner, I will be more involved and vigilant to ensure our clients enjoy maximum satisfaction and tranquility at the preserve.

We enjoyed serving you! Don't make me jealous now I hope you didn't catch one of those 10lb bass in the lake. I've been trying to catch one for years now :-) We've made it more convenient for you by installing 40" smart tvs in every room. The master suite is also now included for your pleasure!

Thank you for your support. We've made it more convenient for you by installing 40" smart tvs in every room. The master suite is also now included for your pleasure! Was a pleasure serving you and we look forward to your next visit.

Betsy, we loved having you in our home! Thank you for blessing us with your presence. We've made it more convenient for you by installing 40" smart tvs in every room. The master suite is also now included for your pleasure! We would be honored to serve you at our Dominican Republic and Jamaica properties. Thank you!