2 Bedrooms, 2 Baths (Sleeps 4)
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
The pictures posted are NOT what the condo really is like. Upon arriving the condo wasn’t ready for quests. There was a large broken glass window with dangerous jagged sharp edges which was removed a couple days later. The refrigerator wasn’t turned on, silverware tray was filthy, two of the three drawers in kitchen were all broken down from what appeared to be termite infestation, the trash can in kitchen was grossly filthy so bad that I didn’t even want to go near it— so I put it in the rather dirty and foul smelling utility closet out of sight. The couch had a protective cover over it that was filthy and badly stained. I asked the manager of the unit if he would have it washed - he said it would have to be dry cleaned but didn’t make any effort to do so. I ended up covering it with a sheet and made do. The sheer drapes were literally falling down and looked terribly shabby. The ceiling in the bathroom actually fell down on a my first Saturday there and was repaired the following Monday. The light in that bath did not have a cover over it -just the exposed light bulb, I asked if a cover could be obtained and the manager said the owner has the condo for sale and he doesn’t really want to put money into it. The glass wiindow insert on the above stove cabinet actually fell down on my forehead resulting in a laceration. I did persuade the owner and management to give me some compensation which I am greatfull. The showers and tub were dirty with what appeared to be soap scum, which I insisted the cleaning girl come to clean which she did the next day. The beds had ugly blue and white striped ill-fitting sheets - not even a nice lightweight bedspread to express a good first impression. There were many issues with the condo. It is in need of a good cleaning and much tender loving care. After a couple of days of me personally cleaning the condo and not letting the falling down drapes bother me I finally was able to bring myself to a somewhat settled state of mind and think about the nice weather, wonderful people, and sights. I actually wasted 7 days of my stay either personally cleaning and waiting around for the workers to take care of much needed issues as broken window, fallen bathroom ceiling, dirty bathrooms, etc. This stay ended up being a big learning experience for me. That being to give those writing reviews about their stays the benefit of the doubt. My stay was all of March 2019.
In response to this customer’s comments I have the following feedback. When the customer arrived at the rental property for check-in it was clear that this would be a troublesome transaction as this customer was immediately verbally abusive and unprepared for the differences between a rental property and hotel room. Nonetheless, every reasonable effort was made to accommodate this customer. I actually offered this customer a refund and assistance from my property manager to move to another condo as it appeared that the customer could not be satisfied. However, after a few adjustments (including my staff purchasing specific items that the customer requested at my expense) the customer indicated that they were comfortable and happy. On the other hand, upon this customer learning from HomeAway that my owner review indicated that I would not rent to them again, I received an email from the customer implying a revenge review was forthcoming.
The customer also claimed that she was injured when a glass pane in the kitchen “struck her”—which was the first time I ever received such a complaint. As required, I began the process of filing a claim with HomeAway (i.e., the rental insurance carrier). Then the customer backtracked on the seriousness of her claims of injury and indicated that a “bottle of rum or whiskey” would settle the matter and implied there was no need for me to further pursue the insurance claim.
I make every effort to ensure that my property is kept to the highest standards. Indeed, most of the prior reviews received by renters have reflected this. And, while the property is available for purchase this situation has not and will not diminish my ongoing efforts and financial commitment to ensure the property is maintained and ready to support the needs of my rental customers.
This condo is located right on the beach in a quiet area of town with everything within walking distance. The condo was an excellent value though in need of minor repairs.
Overall, I'm happy to have found it!
Thanks for the feedback and glad to hear that you enjoyed your stay. I will conduct an inspection to ensure that even minor items are taken care of.
A small gem among bigger resorts
Loved the complex. We spent a whole month enjoying the area. Would definitely go back. Pool and beach easy to access. Close to all amenities. Lots of good restaurants and grocery stores within walking distance. Condo had a good supply of quality towels & bedding. New pots & pans in the kitchen. Great weekly maid service. Comfortable beds. A few problems with the unit - but the property manager reacted very quickly to fix things once we made it known. New patio built next to the beach access while we were there. Great area to relax and view the beach. Excursions easy to book and interesting to partake in. Note that credit cards are not always accepted for the excursions. Very cheap to take the gua guas with the locals to Caberete (30 pesos) & Puerto Plata (50 pesos).
Would be perfect with some TLC!
Location, grounds and beach definitely a 5star. Condo is very nice but in need of upgrading and repairs. The condo was very dirty upon arrival and we spent Christmas eve and Christmas day cleaning as no cleaning service was available during holidays. After sleeping in my clothes for 3 nights we finally got new sheets and pillows as the ones on the bed were stained and torn. We wasted 4 days of our holidays meeting with maintenance and cleaning staff as there were numerous things to be fixed. After contacting the owner he did his best to accommodate us but it wasn't until 11 days, 2 days before we left that the condo was livable. Maintenance did a great job repairing the air conditioner, dining room light, new shower head, new sink strainer but it took 11 days to get window coverings. With rotted window and patio door sills, water had leaked in and we insisted that the molded and stained curtains be taken down as it was making me sick and being on ground level, everyone could see directly in the condo. I am still on an antibiotic for my chest from the dust and mold. Maybe from the broom closet filled with old molded curtains, pillows and rags. Regardless, it was very musty and we couldn't open the windows as there is no screens. Every kitchen cupboard was filthy, we washed enough to use, coffee pot leaked but they got us a new one, not a decent pan to cook with, but again they got us a new one, smashed wine glass in the cupboard and a bag of leftover potato chips. Dresser drawers were dirty and last rentals clothes still hanging in closet. Water jug sits on the floor instead of a cooler and the worn out garbage can has no lid which attracts flies.(requested a new one but never got it). Broken bedroom lamp, dirty oven, no dishtowels or a sharp knife or clean cutting board. The list could go on and on but I only have 642 characters remaining in my review. I honestly don't think the owner knows what kind of shape this condo was in, that it was the managers doing. It was not cleaned properly before we arrived and have 51 photos and numerous text to back up my story. We have been travelling for 25 years, once, sometime twice a year, but our first time with VRBO. Hopefully this is not a common situation as we would think twice before renting again. Here's hoping the company reaches out to us. The property could be a little piece of paradise if it was maintained properly. We debated for almost 2 weeks to write this review but for the price we paid!!
Of all of the condo reviews I’ve received, this one stands alone. Not simply because of its numerous misrepresentations, but most of all due to its level of dishonesty and exaggeration as indicated below. As is customary, a cleaning crew cleaned the condo prior to the customers’ December 23, 2017, check-in. And, notably, the customers had no complaints at all about the condo’s condition at the time of their check-in despite being given a thorough tour of the premises by the on-site property manager. Later that night and the next morning they requested additional cleaning services, a new coffee pot, and bed sheets which were promptly accommodated. On December 24, 2017, the on-site property manager ensured the customers were satisfied with the accommodations and relayed as much to me. Despite now claiming that the condo was not “livable”, the customers nonetheless stayed in the property for another five days without any complaints or problems. Then on December 30, 2017, they complained for the first time of the alleged mold on my custom-made living room curtains. At the customers’ request, the curtains were promptly removed. However, no evidence of mold was ever discovered, nor has there ever been any mold in my condo. At this point my suspicions were raised since so much time had elapsed since the initial minor issues were remedied. And, sure enough the customers then hinted that they wanted a refund but did not request to leave my ocean front condo. Indeed, they stayed in it for yet another week though they now claim they somehow jeopardized their health in doing so. I find it hard to believe that a reasonable person claiming to need “antibiotic[s]” due to alleged “mold” would voluntarily stay in such an environment for two weeks without raising the issue to the owner of the property whose contact information was made readily available and who would have taken every step possible to remedy the situation. I made every effort to address all issues raised by the customers during their 14-night stay. It appears that a laundry list of minor issues has been exaggerated here in a way that is not appropriate or reasonable.
A relaxing time away at La Galeria
The property is in a great location on the beach and near town. Unfortunately the hotel next door, La Marina, was undergoing major renovations during our stay. The noise was unpleasant to hear while at the beach or pool. Other simple items like replacement light bulbs were provided when requested. Although the beds had great mattresses, the sheets and pillow cases had holes. One bedroom had a broken lamp shade that made it difficult to use and the other had a very noisy door. The AC worked very well but 1 of the remotes did not operate. That kind of summarizes our stay. Just a few minor upgrades and I would surely recommend the property to friends.
Thanks for the feedback. I will be following up with my local property management team regarding the items you mentioned. I have heard that the washing machine equipment that is used by the cleaning staff has been damaging linens and other items on occasion. I will be addressing this with the condo administrator. I will also consider purchasing my own laundry equipment as replacing linens prematurely due to washing machine damage is an expensive proposition. It is my goal to ensure that my rental customers have a first-class experience, so it is very useful for me to hear anything that made your stay less than perfect. Again thanks for your feedback and I will ensure the items mentioned are addressed.
Great property perfect location.
I enjoyed my stay at this condo. It was clean, neat and was exactly what I was looking for. The staff from the security to property manager were awesome. I would definitely stay here again and I would recommend this apartment for your sosua vacation. Apartment had everything I needed from plenty of towels to kitchen supplies. The water pressure was low in the guest bathroom shower and the internet worked but a little slow. But I had a great time staying in this unit. Everything was in walking distance bars, restaurant, and beach. Hopefully it is available for my next visit in august. I think I've found my go too spot in sosua from now on. Really appreciate the hospitality by everyone.
I am very glad to hear that you had a great stay. I look forward to having you as a guest on your next trip to Sosua.
Located 10 Min from Puerta Plata Airport (POP)