4/10 - Insatisfatório
David B.
29 de abr. de 2025
Pontos positivos: Check-in e precisão do anúncio
Pontos negativos: Comunicação e localização
Poor Property Management
Mixed feelings about this stay. Positive: The actual house and layout was as advertised, and very enjoyable. The pool area, was the most enjoyable as we were able to swim, have some music on, all while grilling up some food and playing some games. NegativesThe A/C went out on day 3 of our 6 day stay. Property management was contacted, however they kept dragging us along to find a solution. A third-party repair company was finally sent on our last day in the evening; however, we were not informed of anyone coming out to repair and we were not on site. Sleeping in an 80degree house was uncomfortable.We paid extra to have the pool heated. The pool heater went out on the 4th day, thus two full days of the pool not being heated. No refund was issued.The pool was filled with rocks, dirt and sand upon our arrival. The area wasn't the quietest at night. Cars and motorcycles could be heard racing up and down the streets. Property management was contacted on day 1 on where to find the switch for the pool lights. We were never given an answer and never found the switch to the lights. Upon checkout day(10am), a vehicle arrived in front of the driveway at 8:30. Being where the house is located (at the end of a street), it alarmed our kids. The car sat there until we left, making us feel very rushed to vacate despite having plenty of time until check out. Overall, the house was good however we will never rent anything run by this property management company.
David B.
Hospedou-se por 6 diárias em abr. de 2025
