Great Location, Disappointing Property and Customer ServiceThe location was excellent — very central and within easy walking distance of everything. Unfortunately, the condition of the property and the customer service were a significant disappointment.The apartment was not properly cleaned, with dust balls in the corners and cobwebs throughout. It is also in need of a fresh coat of paint and a thorough deep clean.The air conditioner in one of the rooms was still not working. After reading other reviews, it appears this has been an ongoing issue that management has failed to resolve.The advertised balcony was another disappointment. It is a tiny, standing-room-only space outside one of the bathrooms, with room for a maximum of two people. During our rushed orientation, we asked our host about the balcony advertised in the listing. His response was rude and dismissive, simply telling us that this was the balcony. When we later contacted management to express our concerns and ask whether another property with a usable balcony was available, the response was simply, “It is as advertised.”Unfortunately, we were left feeling that management was more focused on turning over properties than on providing a positive guest experience.We have stayed in beautiful properties all over the world, and this was an especially disappointing start to our vacation. We are people who work hard, save carefully, and look forward to our travels. We are not just a name on a reservation.