Rented condo from Jan. 7/23 to Feb. 4/23. Moved out Jan. 8/23. We contacted VRBO January 8/23 after reviewing the photos we sent them of the conditions of the condo they moved us to a hotel. Then to a new condo, for the month. Rented many places through VRBO and on this Island and never experienced anything like this. Condo's smoke detectors are all missing. We arrived and found water on the floor by the water cooler and fridge, only 3 hangers, there was blood on the balcony floor, the patio doors were dirty, the safe was not working, no iron, the water was cold, we had to plug the water heater in and it arched. Stove top is awful, the patio screen door tapped with tape and not working, the walls have been repaired with a roller of white paint in areas, walls are yellow, cushions on the living room furniture are all torn. The exterior of the kitchen cabinet dirty. We contacted the host from arrival asking for a few more hangers, told Caroline there was water on the floor, she replied I just checked the unit and it was fine, probably from the other guests check the cooler. The water was coming from the fridge, because our food was defrosting. She said the blood was probably from a small cat. Hope it is ok. The safe was stuck open, with no lights, she told us she sent a video in an email and replaced batteries, there was no light on the unit so it was not working. When we mentioned the iron and board she left a fairly nasty message on VRBO. These items are all listed on there list of belongings in the unit. Most of the list of items are missing. Caroline's. answer to the fridge was ask if we can take our food upstairs to another unit. She also. offered a cooler never brought one over. We asked when she would be able to come to the unit to review the property she said she could not because of power outages and mudslides. We asked the neighbors and had not heard of any mud slides? We left the unit to a hotel after spending over 4 hours on the phone with VRBO reviewing the units condition, Caroline sent us a message shortly after we left the unit. The fridge was repaired and there was frost from turning the fridge up and we could of caused damage. We have all the pictures, no frost just defrosted food. she also, said she was at the unit 4 times. Well you would of thought she would of noticed no one was there. She sent as email stating the house keepers were there the following Friday and no luggage. Advice rent elsewhere. Rating 0
