Owner's Response: PLEASE READ RESPONSE: As the owner’s representative I would like to clarify your claim about a SCAM. We are NOT in the business to scam guests. Over the past 4 years of doing weekly rentals we’ve ONLY had to withhold a security deposit TWICE. It’s not something we like or want to do. And of course each time we did withhold a security deposit the guest wrote a bad review. Is it fair to the owner? Absolutely not! As mentioned in the review above our weekly rentals are thoroughly cleaned. The guest even stated, “Even the corners didn’t have cobwebs” When each party leaves on Saturday not only does the owner walk the house but also our cleaners look over everything. When the damage was noticed (broken ceiling fan blade) by the cleaners and brought to the owner’s attention I immediately called the guests about it. The guest claimed it was like that before yet all 3 cleaners and owner didn’t see it the previous week. After speaking with the guest I circled back to the cleaners and asked again to make sure this was the first time noticing the damaged fan blade. The question I asked the guest later that day, “if you didn’t break the fan blade why not let us know it was damaged when you saw it?” We’ve had hundreds of guests stay with us and everyone sends me a text / email if they notice anything in the house so they are not responsible. From our prospective, the fan blade was not reported broken AND the guest tried to tape it together to conceal the damage done. Now anyone reading this response is probably thinking what’s the big deal about a fan blade? As we found out these are expensive Casablanca fans. The fan blades are actually fishing rods. This model of fan has been discontinued. What is not stated in the review is the length the owner went to TRY to mitigate the security deposit being withheld. If it was a SCAM as stated above would the owner spend 2 days on the phone tracking down a “pre-owned” fan blade that cost a fraction of what a new blade would have? By the way, while the owner was researching the fan blade the guest sent me a text from the Casablanca fan website stating, “since the fabric or hardware was not damaged, it should only cost $69 or $76, depending on the style.” Again, this text confirmed to us this guest broke the fan blade. If you didn’t break it why send that text? We go by the honor system, if you break something please let us know. Depending on the item broken on several occasions we've withheld NOTHING from sec deposit