AMAZING VIEWS AND 5 STAR REVIEWS!
Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 6 (sleeps up to 6 adults)
Minimum age of primary renter: 25
This is probably our tenth property we have stayed at using VRBO.... One of the properties we have stayed at 7 or 8 times however. That property is in Townsend TN and was not available this trip due a late decision to rent because of Covid. Once we decided to proceed with our vacation, we had a tough time finding something to meet our needs and close to the area we wanted to be in. We stumbled accross this property and decided to give it a try based on the reviews. Lisa made the process easy up front. No complaints. Upon arrival we were unfortunately very disappointed with the overall cleanliness of the cabin. There were cigarette ashes all over the back deck, a dead bug on the living room floor, some sort of chip crumbs all over the living room coffee table, a dead moth and crumbs on the kitchen floor, several of the kitchen cabinets had some sort of sticky drip marks running down them, the trash outside simply had a bag of trash thrown in it with loose trash at the bottem of the bin, the hot tub was very low so we had to fill it up and and wait for it to heat up, and a couple of the refrigerator shelves had something spilled and congealed on them. There are also several repairs that in my opinion should be made sooner rather than later such as the kitchen sink faucet was broken, four of the six kitchen table chairs were broken or missing screws, the rug in the master/loft area needs some double sided tape added because it is curled up and a trip hazard, and the pool table has seen better days. I also found it odd that no hand sanitizer or hand soap was available in the bathrooms, considering the current "pandemic". We took a few minutes to call Lisa and she was very apologetic and explained she was unsure why the property was in the current state... they normally had great reviews re. it's cleanliness and thought maybe the cleaning company had hired new staff. It was off upon arrival that we saw a car leaving the cabin right as we pulled up.... maybe this was the cleaner and they were rushed? We did arrive an hour or hour and a half after check in so they should have had time but this is definitely NOT a property someone just happens upon... you definitely don't end up there by accident. With that being said, Lisa was nice, apologized and gave us a fifty dollar credit for the hassle of having to clean up upon arrival. I sent her pics.The drive up was a bit rough - last mile and I wouldn't attempt in the dark. The views.. AMAZING!
I must say you had a highly unusual stay at out cabin, clearly not the norm . Our previous 5 star reviews attest to that. I hope the courtesy credit we gave you made up for any inconvenience you experienced. At times, as at home, we have unexpected maintenance issues, thus our manager Lisa stays in contact with our guests during their stay so these can be quickly resolved. We believe in hands-on management and cleanliness is our top priority . We appreciate our guests reporting any cleaning issues promptly so these can be immediately addressed, even if it requires sending the cleaning service back to your cabin.
Truly enjoyed this place! The view on the balcony was incredible! Was definitely a bit uphill and was hard to find at first. Look for “Oliver Retreat” for the sign. Should really be in the description for easier to find. Great host and wonderful place!
We agree the view is incredible.
A wonderful cabin with amazing views! We enjoyed sitting on the deck and soaking in the hot tub with views of the Smokies all weekend.
We love hearing that our guest had a wonderful time at our cabin and how that you can stay with us again.
This property was perfect for a long weekend getaway. So much for the whole family to do. I would definitely recommend this place to anyone. My family had such a great time and we couldn’t wait to get back to the cabin each evening to use the hot tub and pool table. My son loved playing the guitar provided while on the back porch swing looking over the mountains. The fully stocked kitchen was very useful as well.
Tiffany, Thank you for staying at our cabin. We are thrilled that you enjoyed your stay.
My husband and I really enjoyed our stay at this cabin for our weekend getaway. Kitchen had all cooking amenities we needed. The
view was perfect. Just a short drive to the center of pigeon forge. We did have a few visitors while we were sitting on the porch, couple raccoons and a skunk. Other than that very quiet and peaceful area.
Kim, We are so glad you enjoyed your quarantine weekend with us.