The host texted me on Saturday, Dec 2 and stated that the guest that were currently there she extended their stay. I was supposed to arrive on Monday Dec 4 and stay until Friday Dec 8, So I didn't get to go so really I would like to rank her zero stars, and since me and my friend had taken vacation time from work for the week, we ended up going to another location in the mountains. She even had the audacity to offer to help me get another place from a friend of hers that is very close to hers. It was a larger place and more expensive. She then requested I cancel the reservation and assured me that she would check the box that stated I would get a total refund. We discussed this for about 2 hours before she agreed that she would call, but when she did she acted like I wanted to cancel and she agreed, I called VRBO myself because at this point I did not know whether to trust her word about being refunded. The rep I spoke with explained everything in great detail which was the ONLY positive experience I had. She said she could see where the host had agreed to refund my money, so I went ahead and cancelled, this was a very stressful and horrible experience.