We have rented homes at the beach in N.C. for years and this was by far our worst experience. I never received the prestay info so we had no code to get in the house. I tried in vain to reach someone at the realty company and the contact person, Allie, on the HomeAway site. Finally my daughter was able to get a number and that person connected us to the owner, Wanda, who was very apologetic and gave us the entry code. Allie finally got back to me at 3:45 on SUNDAY wondering if I got the code. Hmmm, don’t know where we would have slept Sat night if I hadn’t. The house was very dirty and lots of bugs. The furniture is filthy and there was dirt and crumbs under the area rugs. The towels were dirty with long black hair on them. Only one pillow on each bed had a pillow case on it. We did not have enough hand towels and we had no dish towels. Trying to get in touch with Sabrina, the operations manager for Stellar Realty, took 24 hours. When she did get back to us, all the issues weren’t addressed. Nothing was done about the cleanliness or the bugs. We could sit and watch the bugs crawl out of the shower drain in the second floor bath. The decks were alive with them at night. Our golf cart wouldn’t charge. Sabrina did see that we got a new one, but never communicated that she got the message and was taking care of it. This is a lovely home and it is a real shame that it is not being taken care of. Wanda is certainly not getting her money’s worth from the management company. I realize it is the end of the summer, but if I have to pay the same as those at the beginning of the high season, then I should expect the house to look like it did then. On a positive note, the pool is very nice and our small grandchildren enjoyed it very much. The area around the pool and the Tiki Bar were disgustingly dirty. The outdoor shower was horrible and rusty water was what came out of the shower head. This was told to Sabrina but never addressed while we were there. We enjoyed our week with our family, but the house is one we won’t be returning to.