Walk Dtwn: Pet-Friendly Townhome in Rockport

We’re glad you enjoyed the excellent location and pet-friendly accommodations. We’re sorry to hear about your experience, as we understand how disruptive this was—especially during a special trip. The home is on a regular quarterly pest control schedule, and we’ve followed up to ensure the property has been thoroughly inspected and treated. Once we were made aware that you chose to depart early, a refund was approved for the unused portion of your stay. We’re also reviewing our communication processes to ensure guests receive timely support. Your feedback helps us continue improving the guest experience.

Thank you for sharing your feedback with us. We take any health and safety concerns seriously, and we immediately had our property manager and cleaning coordinator investigate the A/C closet. Our team regularly services this area by changing the air filter and maintaining the drainage pipe to prevent any backups. In hot and humid weather, mild condensation can sometimes create a powdery mildew on the door surface, which is wiped clean during routine maintenance. No mold was found during our team's investigation, but we will continue to monitor this closely to ensure the home remains comfortable and clean for future guests.