2/10 Terrible
Sara D.
Aug 3, 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Owners ruined our vacation
Our family had a home on the lake for 30 years and we were excited to return but the owners lack of boundaries absolutely ruined our time there. The front door lock was not working properly when we arrived and the owners said they'd come fix it. They also used the time to restock the house and enter it multiple times and scared my son and nephew by barging into their bedroom unannounced. They also called on our final night to tell us their concerns about our dogs after a friend contacted them and then requested photos to see if there was damage. Talk about ruining our last night. We made sure we took photos of the property to document how we left it should there be issues. They texted us telling us we should be ashamed of ourselves. My party included my parents, husband, two tween/teen kids, my nephew, and two dogs under 25 lbs. The experience was just horrible. Should you rent this home just protect yourself by taking pictures when you arrive and leave and keep all communications via the app. I've never had such a negative rental experience.
Sara D.
Stayed 5 nights in Jul 2023