4/10 Poor
Chelsea B.
Oct 9, 2023
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Nice property- cleaning and management is awful
Just left and we had SO MANY issues. Stay in the area yearly and never had such bad experience.
Managed by “cabins for you” and all 3 adults in our group agreed we will NEVER rent somewhere managed by this company again.
The cabin itself is nice… but it was not cleaned- dog food and dog hair/dirt all over the floors while we had 2 crawling babies with us.
Issues with wifi and tv connections.
Hot tub was not filled all the way and was ice cold. Our door lock wouldn’t let us in at arrival and trying to get ahold of the call center to get us in.
They couldn’t fix it, sent maintenance but after calling a 3rd time that afternoon I was told couldn’t come until the next day- so we couldn’t even leave.. or we couldn’t get back in! Our first night was waisted being stuck there and not even being able to utilize the features.
The next day after maintenance.. that night the lock quit working AGAIN. Called 20+ times (I have pictures) for over 35 mins.. NO ANSWER. kept saying high call volumes and would hang up.
We had tired crying kids/babies. Stuck outside in the cold or in cars.. husband found maintenances ladder, had to climb up the back deck to get us in, which scared me but we couldn’t just be outside all night with NO HELP.
It was awful. Kept calling inside, nothing. Called the 3rd day. They came back “fixed it” that night it quit again. Luckily someone stayed back and let us in.
By far worst cabin experience we’ve had. Regret spending any money on such a place.
Chelsea B.
Stayed 3 nights in Oct 2023