Penthouse Condo Sunsets at Key Largo, Kawama Yacht Club Tower

Thank you very much for your feedback, we truly appreciate you taking the time to express your concerns. Unfortunately, this will be my first negative review in 20 years of doing vacation rentals in our home. I also apologize for not being able to grant you a late check out of 4:00 pm as we had to turn over the home for new guest arrival that same day.

We are terribly sorry to hear that you had a less than pleasant experience in our home. In reference to the noise, we sincerely apologize on behalf of the neighbors as well as the elevator, It is very unusual and unfortunate to hear this kind of complaint as there are association rules which restrict these kind of activities after hours and the elevators are brand new that were just replaced after the last hurricane. I truly would have appreciated that during our many conversations we had during your stay you would have advised me of these issues and I would have immediately found a way to correct it for you just as I did on your request for a waffle iron. We will most definitely look into this as soon as possible in order to prevent it from happening again in the future, as we dearly value the rest and relaxation of our guests.

In regards to the light on the corridors I truly apologize that your young daughters were unable to sleep due to its brightness. I will bring this up to the association to see how we can remedy this for our future guests. Since our building construction has outside corridors, the lights are a mandate from the building codes and Fire Marshall.

As for the No-see-ums, these little critters are found throughout the world especially in tropical/sub-tropical regions. I am terribly sorry that they were unkind to you during your stay, That portion of land that lays south of our complex is actually owned by the State of Florida and is considered part of the ecological fauna of John Pennekamp State Park. However, if you ever do decide to return to our lovely tropical paradise, mosquito/insect repellents product that is safe for children are the key factor in keeping them away.

Respectfully,

Jose Penabad

Bill:

Glad to hear you and your family enjoyed our home and all it has to offer from our conversation on check-out day.

Sorry you didn't walk around the complex and noticed the other two pools available for your use. I will be sure to mention that to future guests so they can take advantage of all our amenities. The pool at the base of the Tower did take some damages from Hurricane Irma due to its proximity to the Ocean, but its renovation will soon be completed. The guard at the gate does do UN-scheduled tour of the grounds to ensure all is in order and will leave the gate secured for a moment. Like most gated complexes their is a dedicated area for the dumpster for the trash pick up. I thank you for bringing this up to our attention and ensure future guest are made aware of the dumpster area.

Happy to see all got home safely and hopefully would welcome the opportunity to serve has your host once again.

Steve:

Glad to hear you and your friends enjoyed our home. Look forward to host you again on your next trip to Key Largo.

Our Homeowners Association and management team are doing an excellent job maintaining our complex in tip top shape.

Best regards,

Jose

Glad to see everyone got back home safely. Happy to hear you enjoyed our home and had a good time in Key Largo. Look forward to your next visit you all did a great job babysitting our home.