"On June 7, 2024, we booked a condo at Grand Champions Resort, Maui for June 10-16. On arrival, we found extensive construction, including a crane and roofing materials blocking access to our unit. Caution tape blocked the path, and notices prohibited use of the lanais. We were not informed beforehand. Our host emailed us on our arrival day, saying she forgot the project. Yet the notices stated it began May 30 and would continue thru July 8. Her email seemed deceptive.
Our host said if we chose to find other lodging, she’d only charge us for the days we stayed. That meant wasting vacation time finding another place or putting up with conditions in hers. We felt her offer was inadequate, but didn’t want to risk more of our short vacation.
Workers began at 7:30 am, making noise, dropping trash, and using the lanai as a work area. We had to close the lanai doors and curtains for privacy. The interior was dark and lacked air circulation since the bedroom A/C was weak and the living room fan was broken.
Our host dismissed these conditions, claiming that “most people visiting Maui aren’t inside their condos between 8 am – 4 pm!”
After check-out, we emailed our host expressing our disappointment. Since she admitted we didn’t have full use of our rental, we felt we deserved a discount.
She eventually agreed (in writing) to a small refund but framed it as a “payoff” for not writing a bad review. We had never mentioned a review. To date she has not sent the refund nor answered email.