Owner's Response: This guest review smacks of one looking for a freebee. For a 2BR/sleeps 6, off-season, in a 3.5-4 star resort, the rate was very competitive at $407 plus $60 for a pet, including cleaning. The inclusive cleaning charge, which costs us about $75 per stay, ended up costing us $125 due to the extra work to clean after these angry guests; The $60 pet fee barely asorbed the cleaning overage. There is a brand new dish washer in the unit, yet all silver and dishes had been put back in the cabinet dirty, and had to be washed . . very inconsiderate. The condition they left the unit in, was very Junky. Guest was told prior to the booking, that the second bedroom was a separate area making up the 2BR combo. Dining room table very durable for heavy rental traffic - in good condition. Commercial grade carpets - good condition with many years of service left. Flooring in the kitchen, and both bathroom areas - upgraded to ceramic tiles. Convertible sofa - replaced a few years ago. Mattresses - replaced 2 years ago. Sheets, linens and bed covers - replaced as needed. Modern blinds - replaced 2 years ago. Dish washer - replaced 2 months ago. Oven - tested at 300, 400 and 500 degress AFTER this complaint - found to be accurate; we have not had one complaint about the oven in our 12 years of ownership. WI-FI connectivity - never been an issue; it was installed resort-wide 10 yrs ago (possibly a setting in their computer). Bathtub drained perfectly 2 days before the guest arrived; perhaps the dog hair balls found throughout the unit was from the dog being bathed in the tub? The unit had been cleaned two days prior to arrival - our housekeeper has longevity and superior housekeeping skills - there wasn't enough time between guests for any accumulation of dead bugs, dust or webs, so we must dismiss this as being untrue. The only valid issue is the wobbly chair, which was known to be defective, and was on order - it has since been replaced with a new one. There were a few phone numbers provided for repair issues, but no calls were received for assistance. Rather, the renting agent received an angry email mid-way through the second day of the rental, only berating the unit, without any indication they wanted someone to come remedy anything. A day after they left, another email followed berating the unit with even more negative comments, invalid knit-picking for the most part. We make every effort to keep our units at the highest level of functionality.