Stunning Tri-level Villa - Outdoor Lava Rock Shower w/ Lanai

Thank you for your comments regarding your stay. We make every effort to provide a clean and exceptional home for our tenants. In our listing we provide as much detail as possible to ensure our guests have adequate information prior to their arrival. Air conditioning is offered as a bonus but not listed on the VRBO site.. we have 4 rooms with mini split systems that provide almost freezer like conditions if so desired. We had just installed 10 brand new highly efficient ceiling fans also.. unfortunately the remotes for each were far reaching and communicated “too well” with the other fans in the home. We sincerely apologize for the warm water in the kitchen not being completely hot.. we had just tested all the faucets on the home prior to the guests checking in and this was not detected. Last, insects tend to and will come if and when food is left out. Our pest control service does an amazing job during their bi-monthly visits to ensure a clean and healthy environment for our guests.

Thank YOU for allowing us to host your group.

It was a pleasure to host you and your family! Noted about the recommendation for a desk - we'll look into that! Mahalo nui.

Thank you for such a descriptive and eloquent review! We really aim to please, so it's music to our ears when we hear that a guest enjoyed the home. We hope to have you back soon and would like to offer you a 15% discount off the listed rates as a repeat renter. Mahalo nui loa.

Thank you for your feedback. We're glad your family enjoyed your time together on Kaua`i and appreciate your note about the home’s potential. We hope that the new beach chairs and beach towels we dropped off added to your enjoyment, and that the air conditioning units installed kept you cool during the hottest days of summer. Please note that you secured a reservation at a discounted promotional rate, so you actually paid 25% less than the currently listed price. $825/nt for five bedrooms and 12 guests is an incredible value, especially compared to local hotels. Nevertheless, we’d like to take this opportunity to address each of the concerns you raised: The oven is not listed as an amenity, but is provided for our guests' convenience (just like the air conditioning units), and the oven comes with a functional broil setting. Prior to your arrival, a technician determined that the part needed to repair the bake setting is no longer in production, so the only solution is to replace the entire unit and possibly modify the counter, which was unfortunately impossible to do prior to your arrival. The dishwasher is also not listed as an amenity. However, it's a brand-new unit that malfunctioned just before your stay. Despite repeated attempts to get the one authorized repairman on the island to address the problem, the repairman was unresponsive. The manufacturer finally agreed to replace the defective unit and we hope to have the replacement installed before the next guests arrive. We apologize for the oversight of listing exercise equipment (that had once been available, but suffered from use and abuse from previous guests). We've since corrected the listing. A locksmith has also since repaired the deadbolt. Had you mentioned anything about the outdoor seating, we would have reassured you that, though they may appear aged, these pieces are made of teak - a highly durable material meant for Kaua`i's weather. The chirping of birds and wake-up calls from the roosters are the sounds of nature that are a part of Kaua`i. You'll have to take up those grievances with the island. We thank you again for your comments as we always strive to improve and to exceed expectations, even when faced with the unique challenges of maintaining a home on a remote island.

Mahalo, Ms. Correa, for your thoughtful and honest review. We are happy to hear you enjoyed your stay and, although we had some unforeseen trouble with the oven, I am glad the property manager was able to respond quickly. The suggestions and notes about the house are very appreciated and we hope to make those updates before your next visit to Kaua`i. Safe travels and come back again soon!

Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We are truly sorry about the electrical issue in the master while using the AC unit. Unfortunately, the issue with the power circuit was out of our control but have contacted an electrician for further diagnosis. The electrician reported all electrical breakers check out, but the AC unit is fairly strong considering this is an older home. The unit must have been the reason for overloading the breaker. Hopefully, the fans and opening the louvered windows helped circulate the breeze inside. Regarding the spa, we are working closely with a technician to repair the hot tub to make sure that our future guests have a memorable stay and experience. We take all your feedback very seriously and use them to improve our service. We hope to see you again soon.