4/10 Poor
Sarah W.
Mar 20, 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
unclean but convenient to slopes/village
Upon arrival everything seemed okay but we quickly noticed that the comforter in our room was dirty and stained once we walked in. Sheets were also dirty. My pillowcase had mascara/lipstick on it. Bathtub was horrendous and had hair all over the place from someone shaving. Black mold and dirt covered the entire bottom of shower curtain - I can’t imagine living that way let alone renting to someone in that condition. The other bedroom’s shower leaked onto the floor, was unfinished, and also had hair everywhere which we ended up scrubbing clean ourselves in order to shower. Their pillow cases smelled like smoke. I called twice to have someone at least replace sheets and Casago would not provide them since they did not own the unit. When I tried contacting the owner and cleaning service specifically, no one answered. So we used our own purchased cleaning supplies and made the best of it. Our lockers downstairs also did not work. We requested service on 4 separate occasions - no one showed to fix them within our 4 day stay. With all that said, the rental itself had a convenient location and we enjoyed the kitchen set up. We liked the building, just wouldn’t recommend renting from this specific owner again and will be sure to only go through Casago company. I’m not one to typically write a review but felt strongly these things be shared in hopes they’re resolved for future guests. It has such great potential.
Sarah W.
Stayed 3 nights in Feb 2024
