Owner's Response: Over the 10 years I have rented this property I have met hundreds of wonderful families. However, there are a few that I wish went elsewhere. Within five minutes of Doris’ arrival she called to report that the trash cans were full, the previous renter left two fully cooked, untouched pies in the oven (Doris wanted to know when the previous group had left and if she could eat them safely) and that the floors were dirty. I responded to Doris’ complaint by driving to the property and emptying two of the four trash barrels. I entered the property and observed for myself that the house was clean including the offending floor surfaces. I have had the same cleaning service for three years. They do a great job especially in the hectic turnover period in the summer. The next day Doris was back on the line. Now the pressing problem of the day was the trash smelled due to the beautiful sunny weather and high temperatures. I ignored this Doris’ scream for attention which resulted in the offensive review. Here are my responses to each of her complaints: Smelly trash – this is the nature of trash. That is why it is kept outside in covered trash barrels awaiting curbside pickup, a new benefit I signed up for in the last six months; Wall oven doesn’t work – Doris forgot to mention that there is a $9,000 professional chef Thermador range with a four burner cooktop and a center indoor grilling element; Dirty floors - this is a complete falsehood. I visited the property and observed for myself that the professional cleaner had done their work; Fireplace doesn’t work – the fireplace is a heat source for the house. Doris’ stay was in the middle of June and the outdoor temperatures were between 75 and 85 degrees; and Frat house feel – I know that colleges have upgraded their facilities significantly since I was in school but if this is what they are offering I want to go back. In her review, Doris suggests she would rent the house again if the price was right. This, I believe, is the real issue. Doris was able to rent the other two properties she mentions at a much lower price (about half the rental in one case). The reason for the price differential is that our property is lakefront, bigger, accommodates more guests, its newer, better appointed, flat screens, leather couches, kayaks and other amenities other places don't offer. I would be happy to address concerns with future non-Doris renters. She can rent the 60’s condos and other “eclectically” decorated units.